Erica Stafford
Denham Springs
Summary
Efficient office assistant with several years of experience answering high-volume calls and in-person inquiries. Diligent, respectful attitude to dealing with clients and colleagues. Flexible and hardworking approach to streamlining internal processes.
Well-rounded professional possessing excellent clerical and team support abilities. Skilled in scheduling meetings and appointments and organizing office operations. Punctual professional committed to satisfying customer needs and meeting office demands.
Overview
16
16
years of professional experience
2011
2011
years of post-secondary education
Work History
Office Assistant
Stine
Walker
12.2013 - 01.2026
- Managed office supplies and inventory for efficient daily operations.
- Filed confidential associate paperwork and customer accounts paperwork
- Balanced cash money from the registers and card transactions.
- Brought money to the bank and collected change
- Managed customer accounts
- Managed donation requests
- Assisted the office manager in any HR duties
- Processed terminations, leave of absences and return to work forms.
- Processed new hires and new hire paperwork, gathering all of the appropriate and I9 paperwork.
- Conducted interviews and made decisions on hiring.
- Managed and trained cashiers and cashier supervisors.
- Made and processed schedules for the entire store.
- Traveled to other locations to train new employees.
- Assisted staff with administrative tasks, fostering a collaborative work environment.
- Maintained accurate filing systems for easy retrieval of documents.
- Handled customer inquiries professionally, providing timely support and information.
- Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
- Maintained an organized filing system of paper documents and electronic files.
- Answered incoming calls in a professional manner and directed callers to the appropriate personnel.
- Organized office operations and procedures, such as managing calendars, scheduling appointments, preparing reports and maintaining records.
- Helped in any department needed.
- Ran on the cash registers and helped customers when needed.
Photo Lab Associate
Walmart
Walker
02.2010 - 11.2013
- Operated photo processing equipment to develop and print customer images.
- Assisted customers with selecting photo products and services tailored to their needs.
- Maintained inventory of photo supplies and ordered materials as necessary.
- Ensured quality control by inspecting finished prints for accuracy and clarity.
- Collaborated with team members to streamline workflow and improve service speed.
Education
Diploma
Walker, LaSkills
- Office management
- Document organization
- Human resources administration
- Customer account management
- Cash handling
- Customer service
- Team collaboration
- Scheduling coordination
- Confidential document handling
- Training development
- Effective communication
- Problem solving
Timeline
Office Assistant
Stine
12.2013 - 01.2026
Photo Lab Associate
Walmart
02.2010 - 11.2013
Diploma