Erica Woodridge
Gretna
Overview
18
18
years of professional experience
Work History
6th Grade Social Studies Teacher
Jefferson Parish Public Schools
08.2024 - Current
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
- Utilized data-driven instruction to tailor lessons for improved academic performance.
- Guided learning process toward achievement of social studies curriculum goals and established clear objectives for lessons, assignments and projects.
Victim Advocate Coordinator
Jefferson Parish Juvenile Court
05.2023 - 07.2024
- Developed safety plans to meet victims' assessment of need.
- Accompanied clients to court to clarify processes and procedures.
- Support victims, family members and witnesses through law enforcement, healthcare and social services.
- Liaised with members of justice system on behalf of client.
- Collected statistical data and updated documentation to maintain client records.
- Assisted clients in identifying community resources and connecting with appropriate services.
- Participated in professional development and training opportunities to enhance clinical skills.
Child Support Enforcement Specialist
Jefferson Parish District Attorney's Office
09.2021 - 05.2023
- Performed case management tasks to enforce court-ordered child support obligations.
- Monitored over 1000 cases for support order compliance and made adjustments.
- Researched legal, financial and other records to obtain data needed to secure and enforce child support cases.
- Located parents for gaining child support and prepared records of payments.
- Calculated child support obligations and debts.
- Executed collection calls and written or in-person interactions to solicit child support payments on overdue accounts.
- Explained policies, procedures and instructions to parents.
- Processed legal documents such as summons, bench warrants, wage attachments and liens to prepare materials for trials.
- Interviewed involved parties to confirm facts, verify data and locate persons and financial assets.
- Evaluated income and expense data of non-custodial parents to determine support capability.
- Documented data and completed accurate updates to case records.
Emergency Medical Technician
Acadian Ambulance
07.2015 - 05.2020
- Communicated with lucid patients to gather incident and medical history information.
- Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
- Collaborated with medical professionals to communicate patient needs with accuracy and speed using hospital and medical codes.
- Communicated with patients about pain, comfort and needs during transportation and preliminary medical care.
- Controlled wounds and injuries en-route to hospitals, prepping patients for advanced treatments or maintaining conditions pre-arrival.
- Developed and maintained rapport with coworkers and local hospital staff to facilitate efficient patient care.
- Restocked ambulance with proper equipment such as vents, ET tubes, medication and IV pump tubing to maintain optimum inventory.
- Conducted equipment and vehicle checks to maintain continuous and safe operation.
- Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
- Recorded situational triages, medication administration and patient statuses using EPCR documentation to collect data on EMT effectiveness and emergency preparedness.
- Facilitated preparation and training for mass-casualty occurrences to minimize loss of life and maximize patient recovery.
- Trained 10+ EMTs in basic life support skills, including cardiopulmonary resuscitation, oxygen therapy, wound care, patient history elicitation and splinting.
- Responded to over 5 daily emergency calls to provide quick and compassionate medical assistance and care for patients.
Front Desk Medical Receptionist
West Jefferson Family Doctors Clinic
09.2010 - 06.2015
- Completed clerical duties and tasks for clinic administration.
- Used computer programs and registration systems to schedule patients for routine and complex procedures.
- Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
- Fielded concerns surrounding patients and care, liaising between physician, patient and insurance company.
- Used computerized data management systems to organize immense datasets and coordinate care details for large patient bases.
- Provided ample support to team members, providing creative solutions to complex challenges regarding scheduling, conflict resolution and medical care.
- Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
- Adhered to strict HIPAA guidelines at all times to protect patient privacy.
- Checked patient data including insurance, demographic and health history to keep information current.
- Kept waiting room neat and organized at all times by stacking magazines, removing trash and cleaning glass.
- Supported office staff and operational requirements with administrative tasks.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Adeptly managed multi-line phone system and pleasantly greeted all patients.
- Organized paperwork such as charts and reports for office and patient needs.
- Carefully transcribed phone messages and relayed to appropriate personnel.
- Enhanced office efficiency by handling high volume of callers per day.
- Maintained current and accurate medical records for patients.
- Managed patient information for over 6 physicians.
Unit Secretary
West Jefferson Hospital
02.2007 - 09.2010
- Supported office staff and operational requirements with administrative tasks.
- Organized paperwork such as charts and reports for office and patient needs.
- Managed incoming calls and directed to appropriate department.
- Maintained rapport with all unit staff, including physicians, nurse and other healthcare personnel.
- Maintained current and accurate medical records for patients.
- Processed lab paperwork and requests according to physicians' orders.
- Transcribed doctors' medication orders, lab test requests and care plans.
- Executed administrative duties to facilitate unit tasks and meet team goals.
- Monitored inventory levels and advised management of need for replenishment.
- Provided information for patient admissions and discharges to foster timely processing.
- Answered phone calls and messages for 20+ physicians, Postpartum medical unit, scheduling appointments and handling patient inquiries.
- Organized patient files and streamlined operations to improve efficiency.
- Received, recorded and addressed incoming and outgoing communication via telephone and email.
- Carried out front office duties utilizing data entry skills in framework of medical database.
Education
Bachelor of Science - Criminal Justice
Dillard University
New Orleans, LA05.2023
Associate of Arts - Criminal Justice
Delgado Community College
New Orleans, LA05.2021
High School Diploma -
McDonogh #35 College Preparatory School
New Orleans, LA05.2005
Skills
- Attention to Detail
- Work Coordination
- Criminal laws
- Outstanding observational abilities
- Verbal and written communication
- Exceptional communicator
- Efficiency
- Documentation
- Data Collection
- Collaborative learning
Professional References
- Douglas Rushton - Chief of Juvenile - 504-364-3630
- Kenneth Gaubert - Child Support Supervisor - 504-364-3625
- KayLa Davis - Paralegal - 504-248-8665
- Lamar Williams - Acadian Ambulance - 504-390-8267
Timeline
6th Grade Social Studies Teacher
Jefferson Parish Public Schools
08.2024 - Current
Victim Advocate Coordinator
Jefferson Parish Juvenile Court
05.2023 - 07.2024
Child Support Enforcement Specialist
Jefferson Parish District Attorney's Office
09.2021 - 05.2023
Emergency Medical Technician
Acadian Ambulance
07.2015 - 05.2020
Front Desk Medical Receptionist
West Jefferson Family Doctors Clinic
09.2010 - 06.2015
Unit Secretary
West Jefferson Hospital
02.2007 - 09.2010
Bachelor of Science - Criminal Justice
Dillard University
Associate of Arts - Criminal Justice
Delgado Community College
High School Diploma -
McDonogh #35 College Preparatory School
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