Erick Wagstaff
Breaux Bridge,LA
Summary
Dedicated Hospitality professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Golf Services Manager
TopGolf
09.2023 - Current
- Formulated policies and procedures to streamline operations.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Ran a very successful Leagues & Kid's Academy program.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Conducted performance evaluations and provided constructive feedback to employees.
- Maintained supplies inventory by checking stock to determine inventory level and ordering new supplies when inventory runs lows.
- Completed cycle counts and full inventory audits.
- Excellent communication skills, both verbal and written.
General Manager
HOTWORX
07.2022 - 09.2023
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
General Manager - Multi Outlet
Penn Entertainment
02.2017 - 07.2022
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Interacted well with customers to build connections and nurture relationships.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Demonstrated leadership skills in managing projects from concept to completion.
- Worked well in a team setting, providing support and guidance.
- Oversaw selection, ordering and inventory controls of wine, beer and alcohol program.
- Complied with health and safety regulations.
- Designed beverage menus.
Casino Beverage Manager
Seminole Casino Coconut Creek - Hard Rock
03.2016 - 02.2017
- Managed bar and wait staff and directed hiring program.
- Oversaw selection, ordering and inventory controls of wine, beer and alcohol program.
- Developed relationships with suppliers and vendors leading to special volume pricing discounts and availability.
- Coordinated daily and nightly shift safety and sanitation procedures for bar areas and entire restaurant.
- Selected wine, beer and alcohol products based on customer feedback and local product availability.
- Maintained highest standards for beverage quality and service.
- Developed ongoing training initiative to improve beverage knowledge of serving employees.
- Managed all day-to-day operations within budgeted guidelines.
- Complied with health and safety regulations.
- Designed beverage menus.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
- Motivated staff to perform at peak efficiency and quality.
Education
No Degree - Graphic Design/Marketing
Northwestern State University of Louisiana
Natchitoches, LA05-2018
High School Diploma -
Sulphur High School
Sulphur, LA05-2013
Skills
- Conflict resolution
- Task delegation
- Relationship building
- Project planning
- Time management
- Coaching and mentoring
- Operations management
- Customer service
- Shift scheduling
- Inventory management
- Strategic planning
- Documentation and reporting
Certification
Lean Six Sigma - Green Belt
Team Member of the Year - Nominee
Timeline
Golf Services Manager
TopGolf
09.2023 - Current
General Manager
HOTWORX
07.2022 - 09.2023
General Manager - Multi Outlet
Penn Entertainment
02.2017 - 07.2022
Casino Beverage Manager
Seminole Casino Coconut Creek - Hard Rock
03.2016 - 02.2017
No Degree - Graphic Design/Marketing
Northwestern State University of Louisiana
High School Diploma -
Sulphur High School
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