Ericka McClanahan
Monroe
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Articulate, energetic, and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Entergy
West Monroe, LA
04.2023 - 04.2024
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Catering Specialist /Shift Lead
Newks Eatery.
Monroe, LA
11.2021 - 10.2022
- Kept customer and food preparation areas clean and well-organized.
- Maintained cleanliness and organization of kitchen stations and storage areas.
- Boosted customer satisfaction by quickly addressing and resolving complaints with food or service.
Mod Team Associate/Overnight Stocker
Walmart
Rayville , AL
10.2020 - 02.2022
- Placed prices and descriptive signage to enhance displays and promote items.
- Organized engaging front-facing displays to capture customer interest and drive revenue growth.
- Created retail displays to highlight particular products and drive sales according to corporate strategy.
Ward Clerk
Guest House
West Monroe, LA
03.2020 - 10.2020
- Collected paperwork for patients, nurses and physicians.
- Entered current information into records system and printed documents for appointments, files and patient use.
- Worked in high-volume nursing department to answer telephone calls and route connections to appropriate departments or staff.
- Worked in high-volume nursing department to answer telephone calls and route connections to appropriate departments or staff.
Education
High School Diploma -
Wossman High School
Monroe, LA05.2015
Skills
- Report generation
- Product organization
- Stockroom procedures
- Courteous demeanor
- Customer relations
- Microsoft Office expertise
- High-energy attitude
- Adaptive team player
- Process optimization
- Inbound and Outbound Calling
- Problem-solving abilities
Timeline
Customer Service Representative
Entergy
04.2023 - 04.2024
Catering Specialist /Shift Lead
Newks Eatery.
11.2021 - 10.2022
Mod Team Associate/Overnight Stocker
Walmart
10.2020 - 02.2022
Ward Clerk
Guest House
03.2020 - 10.2020
High School Diploma -
Wossman High School
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