Eric Wong Poh Sang
Senior IT & Business Leader | Customer Success & Transformation Expert
Summary
Strategic and results-driven technology and business leader with 20+ years of global experience driving transformational change, customer success, and operational excellence in mining and service industries. Proven ability to lead diverse teams of 200+ across multiple continents, delivering over $7.5 million in annual cost savings through innovative business services and technology solutions. Skilled at building high-performing cultures, influencing senior stakeholders, and aligning technology initiatives with business growth. Adept at leveraging automation, data analytics, and cloud strategies to improve customer satisfaction, service delivery, and revenue enablement. Recognized twice with MMG CEO Awards for leadership and innovation.
Overview
16
16
years of professional experience
4
4
Languages
Work History
Senior IT Manager (Group CIO Equivalent)
MMG Limited
01.2024 - Current
- Company Overview: Global Technology | MMG Limited is a global mining company that operates a portfolio of world-class mines and development projects.
- Lead a global technology organization of 65 permanent staff and 135 contractors supporting multiple mine sites worldwide.
- Developed and executed the technology strategic roadmap fully integrated into business planning, ensuring quarterly alignment with senior leadership.
- Delivered consistent SLA achievement and reduced customer escalations through proactive customer success management.
- Partnered with HCL Tech, Microsoft China, SAP Australia, OBS APAC, PWC to drive innovation and vendor performance.
- Successfully delivered the Adoption Strategy for Microsoft Copilots and Cloud First strategy for MMG, accelerating digital transformation.
- Accountable for an annual budget of up to $36 million and consistently met financial targets.
- Led contract negotiations and managed commercial relationships exceeding $9 million annually.
- Collaborated with other departments to help meet IT needs and properly integrate and secure systems.
- Conferred with executives to advise and plan for short-term and long-term IT system upgrade needs (SAP ECC tp S4/HANA).
- Recognized with MMG CEO Award for Innovation and Value Creation (2024).
Integration Lead (IT & Business Systems)
MMG Limited
01.2024 - 07.2024
- Company Overview: Group M&A Integration | MMG Limited is a global mining company that operates a portfolio of world-class mines and development projects.
- Led successful IT and business system integration of $2 billion Khoemacau Copper Mine,Botswana acquisition, enabling seamless operational transition.
- Achieved all milestones within budget and timeline while preserving the value of the asset
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Director & Head of Global Business Services
MMG Limited
01.2020 - 01.2024
- Company Overview: Group Services | MMG Limited is a global mining company that operates a portfolio of world-class mines and development projects.
- Founded and scaled a global business services hub in Laos from 22 to 78 staff, consolidating services from multiple international locations.
- Achieved annual operating cost savings of $7.5 million+ through labor, rent, and tax arbitrage, process standardization, and continuous improvement.
- Established strong customer success practices resulting in expanded service adoption, improved satisfaction, and increased stakeholder trust.
- Awarded MMG CEO Award for Value Creation (2020) and Finalist (2017).
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Spearheaded innovative approaches to resource allocation and strategic planning.
Transformation Lead – Systems & Processes
MMG Limited
01.2019 - 12.2019
- Company Overview: Group Strategy Planning | MMG Limited is a global mining company that operates a portfolio of world-class mines and development projects.
- Directed organization-wide process and system transformation, embedding new operating model and governance frameworks.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
Global Manager Shared Business Services
MMG Limited
01.2011 - 12.2019
- Company Overview: Group Services | MMG Limited is a global mining company that operates a portfolio of world-class mines and development projects.
- Transferred all transactional activities from the Sepon mine site to an off-site shared-services hub, reducing safety risks and camp costs.
- Achieved world-class service standards within three years, validated by CES benchmarking facilitated by Hackett UK.
- Secured CPA Australia employer certification for the Laos hub – a first in the country.
- Established the first shared-services center in Laos, advising other global firms on local setup.
- Recognized as a Top Employer for professionals in Laos by LNCCI, EuroCham, and AustCham.
- Implemented scalable frameworks that boosted process efficiency and workforce productivity.
- Served as SAP Champion and RPA Champion, driving system adoption and automation.
- Group Services | MMG Limited is a global mining company that operates a portfolio of world-class mines and development projects.
Regional Manager Solution Development
Digital Divide Data Co. Inc.
01.2011 - 12.2011
- Led global solution-development teams optimizing business systems to enhance operational value.
- Developed and executed successful business plans that resulted in improved market share and profitability within the region.
- Mentored and developed high-potential employees for leadership roles through individualized career development plans and opportunities for growth.
- Streamlined operational processes for increased efficiency by identifying areas of improvement and implementing necessary changes.
General Manager
Digital Divide Data Co. Inc.
01.2009 - 12.2011
- Tripled revenue and team size, achieving business self-sustainability through strategic leadership.
- Delivered the first EPUB file for Amazon and Apple Bookstore from the Laos delivery center, pioneering digital publishing services in the region.
- Executed the Bookshare project, providing accessible digital books and reading materials to individuals with reading barriers, underscoring commitment to inclusive technology and social impact.
- Led key client engagements with Arsenal F.C., Google, British Library, Reader’s Digest, Jewish Development Community, Ancestry.com, and Skoll Foundation for digitization projects.
- Established robust operational processes to support scalable growth and ensure high-quality delivery across multiple projects.
Education
Executive Program - Strategic & Leadership Management
University of Queensland
Australia10-2023
Bachelor of Science - Software Engineering
University Tun Abdul Razak
Kuala Lumpur 04.2001 -
Skills
Customer Success
Locations
- China
- Laos
- Australia
- Botswana
- Peru
Timeline
Senior IT Manager (Group CIO Equivalent)
MMG Limited
01.2024 - Current
Integration Lead (IT & Business Systems)
MMG Limited
01.2024 - 07.2024
Director & Head of Global Business Services
MMG Limited
01.2020 - 01.2024
Transformation Lead – Systems & Processes
MMG Limited
01.2019 - 12.2019
Global Manager Shared Business Services
MMG Limited
01.2011 - 12.2019
Regional Manager Solution Development
Digital Divide Data Co. Inc.
01.2011 - 12.2011
General Manager
Digital Divide Data Co. Inc.
01.2009 - 12.2011
Bachelor of Science - Software Engineering
University Tun Abdul Razak
04.2001 -
Executive Program - Strategic & Leadership Management
University of Queensland
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