Erika Howard
Customer Experience Specialist
Alexandria
Summary
Dynamic Customer Experience Specialist focused on elevating service quality and maximizing POS system efficiency. Proven track record of surpassing satisfaction targets through strategic task prioritization and a consistently professional demeanor. Extensive experience in sales and caregiving roles demonstrates adaptability and a steadfast commitment to excellence in every interaction. Passionate about fostering positive customer relationships and driving operational success.
Overview
4
4
years of professional experience
22
22
years of post-secondary education
Work History
Delivery Driver
Door Dash
02.2023 - Current
- Complete on-time deliveries by choosing best and most efficient routes.
- Manage customer inquiries and complaints in polite and professional manner.
- Read maps, follow oral, and written instructions and use GPS technology to make deliveries.
Sales Associate
Cindie's
07.2024 - 03.2025
- Built relationships with customers to encourage repeat business.
- Solved customer challenges by offering relevant products and services.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
Barista
Beans N Cream
02.2024 - 06.2024
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
Floating Circulation/Reference Librarian
Rapides Parish Library
06.2023 - 11.2023
- Assisted library patrons with resolving computer problems.
- Managed reserve desk collection of reference materials.
- Streamlined the library's research process for better user experience by implementing user-friendly digital resources and tools.
In-Home Caregiver
Private Care
02.2022 - 01.2023
- Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
Education
High School Diploma -
University View Academy
Baton Rouge, LA05-2023
No Degree - Sterile Processing Technician
Healthcare Sterile Processing Association
Alexandria, LA 05.2001 -
Skills
Cash handling accuracy
Safe driving
GPS navigation
Positive attitude
Customer service
Time management
Problem-solving
Adaptability and flexibility
Inventory management
Documentation and reporting
Timeline
Sales Associate
Cindie's
07.2024 - 03.2025
Barista
Beans N Cream
02.2024 - 06.2024
Floating Circulation/Reference Librarian
Rapides Parish Library
06.2023 - 11.2023
Delivery Driver
Door Dash
02.2023 - Current
In-Home Caregiver
Private Care
02.2022 - 01.2023
No Degree - Sterile Processing Technician
Healthcare Sterile Processing Association
05.2001 -
High School Diploma -
University View Academy
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