Summary
Overview
Work History
Education
Skills
Timeline
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Erin Elliott

Shreveport

Summary

Dynamic retail professional with extensive experience at Dillard's, excelling in store operations and customer service. Proven track record of enhancing sales through effective merchandise planning and fostering teamwork. Skilled in problem-solving and employee scheduling, I thrive in fast-paced environments, consistently driving customer satisfaction and loyalty.

Overview

7
7
years of professional experience

Work History

Shoe Department Manager

Dillard's
07.2024 - Current
  • Assisted customers with footwear issues, providing exceptional problem-solving skills that led to repeat business and positive word-of-mouth referrals.
  • Increased efficiency in daily operations by implementing streamlined processes for tasks such as restocking shelves and managing returns.
  • Reduced employee turnover by fostering a supportive team atmosphere and offering opportunities for professional growth.
  • Maintained a clean, organized store environment to enhance the shopping experience for customers.
  • Collaborated with other department managers to create cohesive store-wide promotions and events.
  • Enhanced visual merchandising strategies, resulting in higher customer engagement and increased sales of featured products.
  • Fostered an environment of continuous learning among staff members through regular performance reviews and constructive feedback sessions.
  • Handled escalated customer complaints with professionalism, resolving issues promptly and maintaining customer loyalty in the process.
  • Optimized staff scheduling to ensure adequate coverage during peak shopping hours without overstaffing during slower periods.

Junior Sales Business Manager

Dillard's
01.2024 - 07.2024
  • Maintained updated knowledge of current trends and popular products in the retail industry.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.

Contemporary Sales Business Manager

Dillard's
08.2023 - 01.2024
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Enhanced customer satisfaction through consistent communication and responsive problemsolving.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Solved customer challenges by offering relevant products and services.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.

Sales Associate

Dillard's
12.2021 - 08.2023
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.

Meat Cutter

Lagniappe
06.2021 - 10.2021
  • Cut meats to customer specifications and answered questions about specialty products.
  • Followed all food safety regulations to maintain a safe work environment for both employees and customers.
  • Maintained a clean and organized workspace for maximum productivity and safety.
  • Cut, trimmed and ground meats such as beef, pork, and poultry to prepare for packaging and sale.
  • Used boning knife, skewers and twine to shape, lace, and tie roasts.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Lead Teacher

Church On The Rock - Texarkana
04.2021 - 07.2021
  • Established positive relationships with parents through regular communication regarding student progress.
  • Maintained patience and level-headedness in diverse situations to support student development and personal growth.
  • Developed and implemented differentiated instruction strategies to accommodate diverse learning styles.
  • Planned and implemented different daily activities to enhance overall development and growth of every student.

Sales Associate

Racquet & Jog
11.2020 - 07.2021
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
  • Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
  • Developed comprehensive product knowledge, enabling effective upselling and cross-selling.

Assistant Kidzone Director

Church On The Rock - Texarkana
06.2019 - 01.2020
  • Provided consistent childcare during church services, allowing parents to participate worryfree.
  • Boosted parent satisfaction by maintaining a clean, organized, and nurturing environment for children in kids church.
  • Fostered spiritual growth among young children through Bible stories, songs, prayers, and other faith-based activities integrated into daily routines.
  • Promoted a sense of community among church members by actively engaging with families during drop-off and pick-up times as well as at special events.
  • Managed challenging behavior calmly and effectively, promoting a positive atmosphere within the service setting.
  • Maintained accurate records of each child''s attendance, allergies, medical conditions, and emergency contact information to ensure their safety and wellbeing.
  • Developed age-appropriate activities to engage children in interactive play and learning experiences.
  • Served as a dependable point of contact for parents seeking information about church programs or resources for family support outside of Sunday services hours.

Assistant Teacher

Church On The Rock - Texarkana
05.2018 - 01.2020
  • Ensured a safe and supportive learning environment by enforcing classroom rules and addressing behavioral issues promptly.
  • Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies.
  • Assisted lead teacher in providing individualized attention to students, resulting in improved academic performance.
  • Developed strong rapport with students by demonstrating genuine care for their well-being and academic success.
  • Worked with teachers to design lesson plans and coordinate activities for classes.
  • Established positive relationships with parents through effective communication, fostering parental involvement in their children''s education.

Sales Associate

Racquet & Jog
11.2018 - 06.2019
  • Contributed to positive shopping environment by maintaining organized and welcoming store appearance.
  • Participated in visual merchandising, creating attractive displays that stimulated customer interest and sales.
  • Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
  • Managed efficient cash register operations.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.

Sales Clerk

Goodwill
04.2018 - 07.2018
  • Maintained a clean, organized sales floor to promote a pleasant shopping experience for customers.
  • Developed strong relationships with customers, driving repeat business and loyalty.
  • Processed transactions quickly and accurately, maintaining a high level of customer satisfaction.
  • Kept front check out area clean and organized for efficient service.
  • Assisted in organizing store displays for maximum visibility and attractiveness to potential buyers.
  • Efficiently restocked shelves during shifts, keeping merchandise levels consistent for seamless shopping experiences across all departments within the store.

Education

Associate of Arts - Business Management

Liberty University
Lynchburg, VA
10-2026

High School Diploma -

Homeschool
Clio, MI
04-2016

Skills

  • Store operations
  • Merchandise planning
  • Performance analysis
  • Stock replenishment
  • Employee scheduling
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Time management
  • Multitasking Abilities
  • Effective communication
  • Adaptability and flexibility

Timeline

Shoe Department Manager

Dillard's
07.2024 - Current

Junior Sales Business Manager

Dillard's
01.2024 - 07.2024

Contemporary Sales Business Manager

Dillard's
08.2023 - 01.2024

Sales Associate

Dillard's
12.2021 - 08.2023

Meat Cutter

Lagniappe
06.2021 - 10.2021

Lead Teacher

Church On The Rock - Texarkana
04.2021 - 07.2021

Sales Associate

Racquet & Jog
11.2020 - 07.2021

Assistant Kidzone Director

Church On The Rock - Texarkana
06.2019 - 01.2020

Sales Associate

Racquet & Jog
11.2018 - 06.2019

Assistant Teacher

Church On The Rock - Texarkana
05.2018 - 01.2020

Sales Clerk

Goodwill
04.2018 - 07.2018

Associate of Arts - Business Management

Liberty University

High School Diploma -

Homeschool
Erin Elliott