Erin Fitch
Arnaudville,LA
Summary
Results-driven sales professional with over 20 years of experience in customer service and sales. Held roles as retail store manager, call center manager, and business owner. Consistently achieved sales goals and exceeded targets in fast-paced environments. Expertise in training, monitoring, and managing high-performance teams for smooth, efficient, and highly successful store operations.
Overview
24
24
years of professional experience
Work History
Retail Store Manager
Moblelink USA
02.2024 - Current
- Oversee all aspects of store operations, including sales, customer service, inventory management, and staff scheduling
- Manage a team of up to 35 employees, providing training, coaching, and performance evaluations
- Exceed sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Achieve established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Recruit and retain top talent, with focus on completing timely performance evaluations, providing positive feedback, and rewarding superior performance.
- Build relationships with customers and the community to establish long-term business growth. While maintaining high standards of customer service by resolving escalated issues promptly and ensuring customer satisfaction.
- Conduct regular store audits to ensure compliance with company policies, procedures, and visual merchandising guidelines
- Utilize point-of-sale (POS) systems effectively for accurate tracking of sales transactions, inventory levels, and financial reporting.
- Manage store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Hold one-on-one meetings with sales team members to identify selling hurdles and offered insight into the best remedy.
- Train and mentor sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Owner
Xtreme Clean, LLC
07.2009 - 05.2019
- Provide cleaning services to residential and commercial properties
- Responsibilities for promoting a safe and clean work environment
- Accountable for all staff development, budgeting, supply ordering, and office responsibilities
- Research market competitors and industry trends to identify potential new products and services
- Create repeat business by developing long-term relationships with regular customers
- Established more than 20 business accounts
- Plan, coordinate, and control the daily operations of the organization
- Complete purchase orders and customer invoices
- Monitor sales and service records and investigate discrepancies
- Determine staffing requirements and interview, hire, and train new employees
- Manage quality communication, customer support, and product representation for each client
- Work under strict deadlines and respond to service requests and emergency callout
- Guarantee positive customer experiences and resolve all customer complaints
- Comply with all federal, state, and company policies, procedures, and regulations
Independent Distributor/ Network Marketing
TruVision Health/ Scentsy Wickless Candles
09.2001 - 12.2016
- Built and nurtured productive relationships with customers, prospects, and team members
- Became efficient in driving high-volume new customers acquisitions to my business and growing my subscription base clientele
- Built my own sales force by recruiting new distributors to join my team
- Then I train, mentor, and help them succeed in building their own business
- I have 40 team members since starting with Tru Vision Health in September of 2015
- I have created and implemented trainings to ensure team members success
- Became skilled in online and offline marketing strategies
- Manage multiple projects and deadlines simultaneously
- Implement and maintain an effective referral network to promote sales
- Maintain accurate sales, team tracking, inventory, and customer documents
- Plan and direct events often
- Generate leads for new sales through telephone and email contact with customers
- Research market competitors and industry trends to identify potential new products and services
- Leverage social media websites to promote services and gauge customer needs and preferences
- Communicated with suppliers daily about inventory needs and sales success.
Employee Performance Supervisor/Customer Service Rep
NuComm International
08.2006 - 04.2008
- Managing up to 35 individuals on my team while meeting campaign objectives and targets
- Ensuring all employee's schedules, vacations, and payroll issues are done in a timely manner
- Fostering a work environment that complies with and exceeds company values and fosters high employee morale
- Being an advocate for all employees
- Request and conduct terminations of employees that do not adhere to the rules and guidelines of the company
- Identify employees' performance concerns and follow the performance management process
- Maintain 75% of all employees are meeting overall performance each quarter
- Support, motivate and develop employees so that all employees have the opportunity and capability to qualify for quarterly increases
- Be the employee's first line of campaign-specific information and a campaign expert
- Complete quarterly raises within 14 days of issuance
- Understand client campaign objectives and communicate these objectives and expectations to all individuals on my team and in my campaign
- Attend all scheduled calibration calls
- Monitor and promote all weekly testing
- Utilize attendance management to ensure that all scheduled employees are meeting company guidelines to enhance production
- Review and coach employees on all performance feedback, call audits, attendance, schedule adherence, customer satisfaction surveys
- Employee's drivers impacting them negatively and positively, the driver they will work on to improve overall performance
- Creating and maintaining spreadsheets when needed
- Consistent delivery of excellent customer service
- Being the first-line response for customers in resolving inquiries and creating sales opportunities
- Communicate internally with other departments to escalate customer requests
- Provide exemplary customer support while building rapport, maintaining a positive attitude, and providing solutions to the customer's issues while giving them a good customer experience
Education
No Degree - history
Southern New Hampshire University
Southern New Hampshire University Online05.2021
GED - undefined
Morgan City High school
Morgan City, LA05.1998
Skills
- Detail-oriented
- Proficient in Managing Multiple Tasks
- Driven Professional
- Proficiency in Microsoft/Adobe/Zoom Applications
- POS System/ CRM Data Management
- Professional Telephone Communication
- Sales performance- One of the top 5 in sales for 2024, won a 4-day cruise
- My store was recognized monthly on National calls for having Top KPi’s
- Sales and Operational leadership
- Territory Development
- Revenue Expansion
- Monitoring Performance Metrics
- Entrepreneurial leadership
- Business administration
- Social media management
- Call center operations
- Inbound and outbound calling
Timeline
Retail Store Manager
Moblelink USA
02.2024 - Current
Owner
Xtreme Clean, LLC
07.2009 - 05.2019
Employee Performance Supervisor/Customer Service Rep
NuComm International
08.2006 - 04.2008
Independent Distributor/ Network Marketing
TruVision Health/ Scentsy Wickless Candles
09.2001 - 12.2016
GED - undefined
Morgan City High school
No Degree - history
Southern New Hampshire University
Similar Profiles
Raghavendra WalkhindeRaghavendra Walkhinde
Senior Executive at Joined Escorts/Goetze Ind Ltd/Federal mogul USA/Tenneco USA/Apollo USASenior Executive at Joined Escorts/Goetze Ind Ltd/Federal mogul USA/Tenneco USA/Apollo USA
Tiffani KirkseyTiffani Kirksey
CNA, Mother Baby/Trauma Center at USA Medical Center/ USA Children's & WomenCNA, Mother Baby/Trauma Center at USA Medical Center/ USA Children's & Women
Chase EberbachChase Eberbach
Project Manager (marketing) at USA Payment Services (USA PAY)Project Manager (marketing) at USA Payment Services (USA PAY)