Erin Jefferson
New Orleans
Summary
Experienced in customer service and team training, demonstrating effective communication and leadership skills. Implemented company policies and safety standards, ensuring compliance and operational efficiency in various environments. Managed inventory and maintained cleanliness across multiple departments, contributing to a well-organized workspace. Proficient in Microsoft Office applications, data analysis, and regulatory compliance, supporting operational objectives.
Overview
7
7
years of professional experience
Work History
Operations Manager
British Airways
Kenner
01.2025 - Current
- Provided customer service and was involved in training new team members each month
- Executed company policies, procedures, and safety standards to ensure the proper cleanliness and safety of the aircraft and passengers
ON Stocker
Walmart
New Orleans
05.2024 - 01.2025
- Responsible for stocking merchandise over night and maintaining a clean and organized area in several departments.
Property Manager
Advantage Storage
Plano
04.2023 - 12.2023
- Maintains property rentals by advertising and filling vacancies, negotiating and enforcing leases, and maintains and securing premises.
- Uphold the highest standards of cleanliness and staff conduct and reduced complaints and Delinquencies
- Processed customer transactions, execute all leasing documents. Controlled delinquencies through telephone contact and letters.
- Prepared units for auction, as well as conducting daily walk through property and general maintenance of the facility indoors and outdoors.
Assistant Property Manager
SOUTHERN SELF STORAGE
Slidell
07.2022 - 02.2023
- Processed customer transactions, executed all leasing documents. Controlled delinquencies through telephone contact and letters.
- Prepared units for auction, as well as conducting daily walk through property and general maintenance of the facility indoors and outdoors.
- Offered strong customer service skills, keeping customers satisfied and increased merchandise sales
- Operated POS cash register and counted the money in cash drawers to ensure accuracy
Assistant Operations Manager
Dollar Tree
Slidell
10.2021 - 06.2022
- Monitored employee activity, coordinated the shipping and receiving of merchandise, solved problems at a day to-day level and assisted customers and employees.
Front Desk Receptionist
7 O'Clock Dental
New Orleans
02.2019 - 11.2019
- Greeted and registered patients. Scheduled/confirmed appointments, followed up on cancellations and no-shows, received and distributed mail, and answered and routed calls to the appropriate offices.
- Verified patients' insurance by calling insurance companies for patient insurance information before admission.
Pharmacy Technician
McKesson Specialty Pharmacy
Grapevine
04.2018 - 12.2018
- Assisted pharmacists in various tasks such as filling prescriptions, packing prescriptions, providing customer service, Data Entry, and maintaining the cleanliness of the pharmacy.
Education
High School Diploma -
Eleanor McMain High School
New Orleans, LA05-2015
Skills
- Microsoft office
- Communication skills
- Microsoft word
- Computer skills
- Property management
- Time management
- Leadership
- Supervising experience
- Computer literacy
- Organizational skills
- Microsoft excel
- SiteLink
- POS
- Catering Experience
- Customer service
- Employee training
- Team building
- Regulatory compliance
- Data analysis
- Conflict resolution
- Safety standards
- Quality assurance
- Cash handling
- POS operation
- Transaction processing
- Attention to detail
- Cash storage security
- Cash register operation
- Currency identification
- Cash register operations
- Bank deposit preparation
- Deposit and withdrawal processing
- Ledger balancing
- POS system
- Financial documentation
- Vault management
- Cash drawer balancing
- Cash counting accuracy
Languages
English
Timeline
Operations Manager
British Airways
01.2025 - Current
ON Stocker
Walmart
05.2024 - 01.2025
Property Manager
Advantage Storage
04.2023 - 12.2023
Assistant Property Manager
SOUTHERN SELF STORAGE
07.2022 - 02.2023
Assistant Operations Manager
Dollar Tree
10.2021 - 06.2022
Front Desk Receptionist
7 O'Clock Dental
02.2019 - 11.2019
Pharmacy Technician
McKesson Specialty Pharmacy
04.2018 - 12.2018
High School Diploma -
Eleanor McMain High School