Summary
Overview
Work History
Education
Skills
Accomplishments
Interests
Timeline
Generic

Erin Kuhn

2307 Hebert Dr.,LA

Summary

Assistant Store Manager with a proven track record at BigLots, enhancing store operations and customer satisfaction through expert staff supervision and innovative retail strategies. Skilled in POS systems and exceptional customer service, I boosted repeat business and streamlined inventory management, significantly raising performance metrics. Focused Assistant Store Manager known for creating stunning merchandise displays and improving revenue for location. Offering exemplary writing and oral communication skills. Experience in diverse retail environments. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

12
12
years of professional experience

Work History

Assistant Store Manager

BigLots
05.2016 - Current

Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.

  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
  • Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
  • Managed Emails, Incoming calls on a daily.

Master Grill Operator

Waffle House
04.2013 - 09.2019
  • Cleaned and maintained kitchen equipment regularly.
  • Provided support to crew members, facilitating quick food preparation and delivery.
  • Maintained a clean and organized work area, promoting a safe and sanitary environment for food preparation.
  • Managed inventory levels effectively to minimize stock discrepancies and maintain adequate supplies for efficient operation.
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Tracked daily sales transactions and invoices for accurate and updated financial reporting.

Education

Skills

    *Customer service and engagement

  • Retail operations
  • Store organization
  • Time management
  • Store opening and closing
  • Customer service management
  • Staff supervision
  • Store operations
  • Stock management
  • POS systems
  • Pricing and markdowns
  • Display setup

Accomplishments


  • Collaborated with team of Five in the development of remodeling the store in less than 48hours
  • Supervised team of 9 staff members.

Interests

  • Road Trips
  • Adventure Travel
  • I like working with my hands and fixing things
  • Personal Development and Self-Improvement

Timeline

Assistant Store Manager

BigLots
05.2016 - Current

Master Grill Operator

Waffle House
04.2013 - 09.2019
Erin Kuhn