Erin Simpson
DeRidder
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Stay at home mom/homemaker/Army Wife
N/A
04.2018 - Current
- Take care of three children
- Self-motivated, with a strong sense of personal responsibility.
Beauty Associate
Sally's Beauty Supply
06.2023 - 06.2024
- Assisted customers in selecting beauty products, providing tailored recommendations and exceptional service.
- Executed merchandising strategies to enhance product visibility and maintain store aesthetics.
- Managed inventory levels through accurate stock checks and timely reordering of popular items.
Customer Service Representative
5% Nutrition
10.2017 - 04.2018
- Resolved customer inquiries and issues through effective communication and problem-solving techniques.
- Streamlined order processing by implementing efficient tracking systems to enhance service delivery.
- Developed and maintained strong relationships with customers to foster loyalty and repeat business.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Guest Service Associate
European Wax Center
05.2016 - 10.2017
- Delivered exceptional guest experiences through attentive service and effective communication.
- Managed appointment scheduling to optimize client flow and minimize wait times.
- Assisted in maintaining cleanliness and organization of the facility, enhancing overall atmosphere.
- Handled customer inquiries and resolved issues promptly, fostering positive relationships with clients.
- Promoted product offerings to guests, increasing awareness of services available for purchase.
- Processed payments accurately, maintaining proper cash handling procedures and balanced registers at the end of each shift.
Server
Applebees
12.2012 - 01.2016
- Delivered exceptional customer service, ensuring guest satisfaction and repeat visits.
- Managed multiple tables efficiently during peak hours, maintaining high service standards.
- Trained new staff on menu knowledge and operational procedures, enhancing team performance.
- Collaborated with kitchen staff to expedite food orders and resolve service issues promptly.
- Maintained cleanliness and organization of dining area, adhering to health and safety regulations.
- Handled cash transactions accurately, balancing registers at shift end without discrepancies.
- Developed strong customer relationships through personalized service and attention to detail.
Education
High school diploma -
Boca Ciega High School
Gulfport, FL06.2010
Medical Billing And Coding/Health Information Tech
DeVry University
Illinois08-2025
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Multitasking Abilities
- Excellent communication
- Organizational skills
Certification
Driver's License
Timeline
Beauty Associate
Sally's Beauty Supply
06.2023 - 06.2024
Stay at home mom/homemaker/Army Wife
N/A
04.2018 - Current
Customer Service Representative
5% Nutrition
10.2017 - 04.2018
Guest Service Associate
European Wax Center
05.2016 - 10.2017
Server
Applebees
12.2012 - 01.2016
High school diploma -
Boca Ciega High School
Medical Billing And Coding/Health Information Tech
DeVry University
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