Errisheena Pillard
Alexandria,La
Summary
Dependable healthcare technician and associate with 4.5 years of experience with patient records, medical billing, hospital work schedules, and healthcare policies. Customer Service Representative with over 3 years of experience in telephone customer service, including sales, tech support, and customer care. Familiar with major customer service software, conflict resolution, and possess a positive attitude. Aiming to use proven skills to effectively fill the managerial role in the company. Organized Manager's Assistant accomplished in handling wide-ranging clerical needs in busy environments. Offers excellent writing abilities and expertise in file management. Helps keep office running smoothly with strengths in multitasking and independent problem-solving.
Overview
10
10
years of professional experience
Work History
Patient Service Representative
Lousiana Eye And Laser Center
06.2022 - Current
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Verified insurance eligibility and coverage for patients.
- Entered patient demographic and insurance data into electronic medical record system.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Managed over 1,000 customer calls per day
- Entered patient demographic and insurance data into electronic medical record system
EKG Technician
Lcmc Health
12.2019 - 01.2022
- Administered continuous and 12-lead electrocardiogram monitoring.
- Performed equipment diagnostics, troubleshooting and evaluations.
- Maintained confidential records on patient treatments and diagnosis to alleviate possible data breaches.
- Educated patients on cardiac conditions and treatments in easy-to-understand terminology.
- Performed ultrasounds to diagnose heart conditions and vascular problems.
- Compared measurements of heart wall thickness and chamber sizes to evaluate conditions and identify abnormalities.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Demonstrated self-reliance by meeting and exceeding workflow needs.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Improved operations by working with team members and customers to find workable solutions.
- Administered testing with electrocardiogram for patients experiencing events and as screening tool.
Customer Service Representative
Five Star Call Center
07.2017 - 11.2019
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Educated customers on special pricing opportunities and company offerings.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Reviewed customer account information to determine current issues and potential solutions.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Assessed customer needs and upsold products and services to maximize sales by 30%
- Reviewed account and service histories to identify trends and issues.
- Recommended improvements to products and services to mitigate complaints.
Health Care Aide
Cigna
02.2014 - 08.2016
- Maintained clean and well-organized environment for client happiness and safety.
- Obtained blood samples for medical testing and transfusion through venipuncture or capillary puncture.
- Coordinated in-office and off-site testing for high volume of daily patient samples.
- Identified over 1000 patients using proper procedures prior to specimen collection.
- Processed billing information and collected payments.
Education
Certificate - EKG/Phlebotomy Technician
Unitech Training Academy - Lafayette
Alexandria, LA05.2019
High School Diploma -
Avoyelles High School
Moreauville, LA05.2012
Skills
- Echocardiogram administration
- ECG rhythm interpretation
- Project planning
- Time management
- Organizational skills
- Collaboration
- Relationship building
- People skills
- Problem resolution
- Microsoft Office
- Insurance verification
- Medical billing
- Healthcare Referrals
- Patient Account Reviews
Timeline
Patient Service Representative
Lousiana Eye And Laser Center
06.2022 - Current
EKG Technician
Lcmc Health
12.2019 - 01.2022
Customer Service Representative
Five Star Call Center
07.2017 - 11.2019
Health Care Aide
Cigna
02.2014 - 08.2016
Certificate - EKG/Phlebotomy Technician
Unitech Training Academy - Lafayette
High School Diploma -
Avoyelles High School
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