Esmeralda Razo
Lake Charles
Summary
Reliable and customer focused professional with over 6 years of experience in fast paced customer service environments. Known for strong communication, attention to detail, and the ability to remain organized under pressure. Earned additional responsibilities as an opening shift employee at the age of 16 through demonstrated reliability and work ethic. Excited to transition into the pharmacy field, where I can combine my passion for helping others with a long term career in health care.
Overview
5
5
years of professional experience
Work History
Server
Nina Ps
Lake Charles, LA
10.2024 - Current
- Delivered great customer service, ensuring guest satisfaction.
- Managed daily operations, including order processing and table management.
- Collaborated with kitchen staff to coordinate food preparation and delivery times.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Adapted quickly to high-volume shifts, demonstrating efficiency under pressure.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without ruining service quality.
Server
Fat Pat's Bar & Grill
Lake Charles, LA
07.2023 - 10.2024
- promoted to shift lead
- bartended
- maintained up to 9 tables simultaneously
- trained new hires on the menu and system.
Crew Member
Boulets Boil N Go
Sulphur, LA
05.2022 - 07.2023
- Managed inventory levels, assisting in stock replenishment and organization.
- Implemented process improvements that enhanced speed of service and order accuracy.
- Assisted in maintaining cleanliness and organization of work areas, promoting a safe environment.
- Conducted regular quality checks on ingredients to ensure freshness and compliance with health regulations.
Crew Member
Firehouse Subs
Lake Charles, LA
04.2021 - 07.2023
- Provided exceptional customer service, ensuring satisfaction and repeat business.
- Collaborated with team members to maintain efficient workflow during peak hours.
- Trained new crew members on food preparation and safety protocols.
- Prepared high-quality subs while adhering to company standards for food safety.
Education
High School Diploma -
Sulphur High School
Sulphur, LASkills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Customer service
- Attention to detail
- Teamwork
- Multitasking
- Dependable
- Organization
- Adaptability
Timeline
Server
Nina Ps
10.2024 - Current
Server
Fat Pat's Bar & Grill
07.2023 - 10.2024
Crew Member
Boulets Boil N Go
05.2022 - 07.2023
Crew Member
Firehouse Subs
04.2021 - 07.2023
High School Diploma -
Sulphur High School