Essie Taylor
TALLULAH
Summary
Accomplished Site GM specializing in budget oversight and leadership. Known for establishing effective communication channels and delivering exceptional client experiences, contributing to sustained business growth and employee engagement.
Overview
39
39
years of professional experience
1
1
Certification
Work History
Shop PCM - Site GM
TA Operations LLC
Tallulah
02.2020 - Current
- I came back to Tallulah In Feb of 2020 and Became Site GM here in October of 2021
- Managed daily operations to ensure smooth workflow and efficiency.
- Developed strategic plans to align with company goals and objectives.
- Oversaw budget management and resource allocation for various departments.
- Led cross-functional teams to implement process improvements and best practices.
- Fostered a positive workplace culture through effective communication and engagement.
- Established performance metrics to evaluate staff productivity and effectiveness.
- Coordinated training programs to enhance employee skills and development initiatives.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Trained employees on duties, policies and procedures.
- Created schedules and monitored payroll to remain within budget.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Administered employee discipline through verbal and written warnings.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Tracked monthly sales to generate reports for business development planning.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Guided management and supervisory staff to promote smooth operations.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Ensured compliance with local health department regulations regarding food safety standards.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
- Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
- Developed service and sales strategies to improve retention and revenue.
- Conducted regular meetings with senior management team to review progress against established objectives.
- Performed routine audits of internal controls in order to maintain accuracy of financial records.
- Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
- Prepared detailed reports for senior leadership outlining key performance metrics related to operational success.
- Delegated work to staff, setting priorities and goals.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Formed and sustained strategic relationships with clients.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Mitigated business risks by working closely with staff members and assessing performance.
- Structured HR consulting services to support clients during organizational developments and changes.
Shop PCM - Site GM
TA Operating LLC
Tallulah
12.2018 - 02.2020
- Managed daily operations to ensure smooth workflow and efficiency.
- Developed strategic plans to align with company goals and objectives.
- Oversaw budget management and resource allocation for various departments.
- Fostered a positive workplace culture through effective communication and engagement.
- Established performance metrics to evaluate staff productivity and effectiveness.
- Coordinated training programs to enhance employee skills and development initiatives.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Trained employees on duties, policies and procedures.
- Created schedules and monitored payroll to remain within budget.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Administered employee discipline through verbal and written warnings.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Tracked monthly sales to generate reports for business development planning.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Guided management and supervisory staff to promote smooth operations.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Ensured compliance with local health department regulations regarding food safety standards.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
- Developed service and sales strategies to improve retention and revenue.
- Identified areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation.
- Conducted regular meetings with senior management team to review progress against established objectives.
- Performed routine audits of internal controls in order to maintain accuracy of financial records.
- Maximized time and employee productivity, consolidating data, payroll and accounting programs into centralized systems.
- Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
- Delegated work to staff, setting priorities and goals.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
- Structured HR consulting services to support clients during organizational developments and changes.
Shop PCM
TA Operating LLC
Hammond
10.2016 - 11.2018
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Worked with cross-functional teams to achieve goals.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Maintained updated knowledge through continuing education and advanced training.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Recognized by management for providing exceptional customer service.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Utilized various software and tools to streamline processes and optimize performance.
- Achieved cost-savings by developing functional solutions to problems.
TSA I - PCM
TA Operating LLC
Tallulah
06.2006 - 10.2016
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Maintained updated knowledge through continuing education and advanced training.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Recognized by management for providing exceptional customer service.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Utilized various software and tools to streamline processes and optimize performance.
Medical Receptionist
Community Medical Clinic
Oak Grove
06.2000 - 06.2006
- Managed patient appointments and scheduling for a busy medical practice.
- Maintained accurate patient records and updated information in the system.
- Answered phone calls and addressed patient inquiries with professionalism.
- Coordinated insurance verification and pre-authorization processes for patients.
- Processed patient check-ins and check-outs efficiently at the front desk.
- Collaborated with healthcare providers to ensure smooth patient flow.
- Handled billing inquiries and facilitated payment processing for services rendered.
- Trained new reception staff on office procedures and software systems.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Checked patients in and out for appointments and collected co-payments.
- Called patients to confirm scheduled appointments and obtain additional details.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Greeted and checked in patients, updating patient information in computer system.
- Verified insurance coverage for appointments and collected co-payments as required.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Entered insurance, demographics and health history into patient database.
- Took messages from patients and promptly relayed to appropriate staff.
- Protected patients by observing strict HIPAA guidelines.
- Processed referrals for specialist care when requested by physicians or patients.
- Straightened up waiting room to maintain neat and organized space.
- Informed patients of financial responsibilities prior to rendering services.
- Performed data entry tasks related to billing and collections procedures.
- Communicated with patients with compassion while keeping medical information private.
- Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
- Routed laboratory or diagnostic results to appropriate staff.
- Compiled and coded patient information or data in appropriate computer system.
Income Tax Preparer
H&r Block
Tallulah
01.1998 - 06.2006
- Prepared individual and business income tax returns accurately and efficiently.
- Reviewed client documents to ensure compliance with federal and state regulations.
- Assisted clients in understanding tax obligations and available deductions.
- Utilized tax software to streamline filing processes and enhance accuracy.
- Conducted client interviews to gather necessary financial information for filings.
- Maintained updated knowledge of tax laws and changes impacting clients.
- Collaborated with team members to resolve complex tax issues promptly.
- Provided exceptional customer service to build trust and retain clients effectively.
- Prepared tax returns for individuals, corporations, partnerships and trusts.
- Managed a high volume of complex individual income tax returns in a timely manner.
- Answered inquiries from clients regarding their tax obligations.
- Generated reports summarizing client's taxable income and liabilities.
- Assisted clients with understanding and completing tax forms accurately.
- Attended training sessions to stay abreast of new developments in taxation law.
- Processed amended returns as requested by clients or IRS and state agencies.
- Maintained records of client information, including income sources and deductions.
- Advised clients on various tax law changes that could impact their liability.
- Provided assistance in resolving audit issues with taxing authorities.
- Advised clients to comply with IRS regulations and meet state and federal tax obligations.
- Supplied detailed tax documentation needed to submit accurate corporate and individual returns.
- Utilized tax software to efficiently process returns and identify potential deductions and credits for clients.
- Maintained strict confidentiality of client information in accordance with privacy laws and regulations.
- Supported work of senior-level accounting and tax preparation professionals to maximize office productivity.
Server
Waffle House Restaurant
Alabaster
01.1987 - 05.1987
- Provided friendly and prompt service to customers at a busy diner.
- Collaborated with kitchen staff to ensure timely meal preparation.
- Took accurate food and drink orders using a handheld device.
- Maintained cleanliness of tables, utensils, and dining area throughout shifts.
- Processed customer payments efficiently using point-of-sale system.
- Stocked dining area with supplies and organized materials for efficiency.
- Provided excellent customer service to ensure satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Provided exceptional service to high volume of daily customers.
- Took orders from customers accurately and in a timely manner.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Delivered food orders promptly and courteously.
- Cleaned tables and chairs to prepare dining area for next customers.
- Followed health safety guidelines when preparing and serving food products.
Skills
- Budget management
- Strategic planning
- Resource allocation
- Performance metrics
- Inventory control
- Customer relationship management
- Additional Training Includes the following
- Truck service advisor training, in-bay quality, leadership, all in Lodi, Ohio, and FTL600 training in Portland, Oregon
- All training with H&R Block was in house
- All Training with the Community Health was also in house
Accomplishments
- I have received Safety Awards in the past here with TA, came in 2nd in the company back when we had Q-Force in place.
Certification
- LA DEQ Underground Storage Tank
- ServSafe Certificate
- Registered ServSafe Proctor
Custom
- I have also been Safety Coordinator at All locations worked and am still to this day.
- I send daily reports out to our district, providing the DM / PCM's with prior daily Zenputs, Training due to all every Thursday and anything revolving around CB's within the shops and or any other tasks that are due with in the shops.
I have been dual rolling off and on here in Tallulah since Oct of 2021 and also dual rolled in Prescott Shop/Site when I was still there started that in Oct of 2019.
References
References available upon request.
Timeline
Shop PCM - Site GM
TA Operations LLC
02.2020 - Current
Shop PCM - Site GM
TA Operating LLC
12.2018 - 02.2020
Shop PCM
TA Operating LLC
10.2016 - 11.2018
TSA I - PCM
TA Operating LLC
06.2006 - 10.2016
Medical Receptionist
Community Medical Clinic
06.2000 - 06.2006
Income Tax Preparer
H&r Block
01.1998 - 06.2006
Server
Waffle House Restaurant
01.1987 - 05.1987