Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Estrella ESPINOZA

Waggaman

Summary

Dynamic and bilingual professional with extensive experience at BrandSafway, excelling in reception management and client relations. Professionally strong at handling multi-line phone systems, scheduling appointments, and takin care of confidential paperwork. Excel in team collaboration and adaptable to evolving workplace needs. Known for excellent communication skills, reliability, and proactive approach to problem-solving. Experienced in working remotely as well.

Overview

5
5
years of professional experience

Work History

Receptionist Administrator

BrandSafway
04.2022 - Current
  • Answered incoming calls, directing clients to individuals addressing specific needs.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Handled complaints and questions, and re-directed calls to other team members.
  • Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
  • Acted as first point of contact and set appointments for prospective clients.
  • Took delivery of packages and documents, applying appropriate internal policies relating to chain of possession.
  • Streamlined office operations for increased productivity by organizing and maintaining physical and digital filing systems.
  • Supported executive staff with calendar management, meeting coordination, travel arrangements, and expense reporting for optimal time utilization.
  • Enhanced front office efficiency by streamlining appointment scheduling processes.
  • Built highly-efficient administrative team through ongoing coaching and professional development opportunities.

Front Desk Receptionist

Ocshner Medical Center
10.2020 - 04.2022
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Collected room deposits, fees, and payments.
  • Enhanced customer satisfaction by providing efficient and professional front desk services.
  • Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
  • Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
  • Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
  • Maintained confidentiality of sensitive data to protect customer and business information.

Education

No Degree - Pre-Med

University of New Orleans
05-2023

High School Diploma -

L.W Higgins Highschool
7201 Lapalco Blvd. Marrero LA 70072
05-2019

Skills

  • Bilingual
  • Reception management
  • Multi-line phone operation
  • Appointment setting
  • Document management
  • Client relations
  • Confidential information management
  • Policy enforcement
  • Microsoft office
  • Problem Solving
  • Remote Work

Languages

Spanish
Native or Bilingual

Timeline

Receptionist Administrator

BrandSafway
04.2022 - Current

Front Desk Receptionist

Ocshner Medical Center
10.2020 - 04.2022

No Degree - Pre-Med

University of New Orleans

High School Diploma -

L.W Higgins Highschool

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