Eugenia S. Hurd
New Orleans
Summary
Strategic territory and operations leader with 15 years of experience driving revenue growth across staffing, financial services, and multi-unit sectors. Specializes in managing territory operations, enhancing consultative sales, and ensuring compliance with operational controls. Consistently meets sales and operational performance targets through strong business judgment and accountability.
Overview
32
32
years of professional experience
1
1
Certification
Work History
Territory Manager
PeopleReady
New Orleans
09.2012 - Current
- Lead full territory operations with accountability for revenue growth, net operating income (NOI), customer satisfaction, operational integrity, and compliance.
- Drove sustained business growth through consultative, relationship-focused outside sales approach, dedicating 75% of time in the field to develop new and existing accounts.
- Build and execute territory sales strategies aligned with market demand, customer workforce needs, and organizational growth objectives.
- Consistently meet or exceed sales and NOI targets through effective account management, opportunity development, and solution-based selling.
- Oversee branch operations to ensure adherence to company policies, operational standards, and internal control requirements.
- Managed operational risk by conducting job site appraisals, safety assessments, and corrective action planning to ensure compliant service delivery.
- Partner with customers to resolve operational challenges, manage service issues, and strengthen long-term client relationships.
- Ensure effective worker placement by evaluating job requirements, aligning talent appropriately, and supporting workforce readiness through training and mentoring.
- Collaborate cross-functionally to improve process efficiency, service consistency, and workforce utilization.
- Maintained Certified ATSSA Flagger Instructor credential to enhance safety awareness and compliance.
- Meet and exceed net operating income (NOI) and sales budget goals by identifying customer needs and delivering workforce solutions.
- Implemented targeted marketing initiatives to enhance brand awareness and customer engagement within the territory.
- Respond to and resolve customer concerns effectively, maintaining high levels of satisfaction and retention.
- Plan, direct, and oversee branch operations to ensure alignment with company goals, policies, and operational standards.
- Oversee worker placement and performance by ensuring best-match assignments through effective training, mentoring, and workforce planning.
- Support operational excellence by maintaining consistency in processes, controls, and service delivery.
Store Manager
The Money Store
01.2004 - 12.2011
- Directed store operations for personal loans, title pawns, gold buying, check cashing, and money services to enhance customer service and operational efficiency.
- Maintained strict control over cash handling, drawer reconciliation, deposits, and internal audits to ensure financial accuracy and compliance.
- Led recruiting, onboarding, training, and development of staff, building capable teams to support sales and operational goals.
- Executed marketing initiatives and relationship management strategies that increased customer acquisition and retention.
- Oversaw collections, account performance, and risk exposure ensuring timely loan repayments and minimizing delinquency.
- Ensured secure opening and closing procedures and safeguarded company assets.
Store Manager
Check ‘N Go
01.2004 - 12.2011
- Directed full-cycle store operations including installment loans, money orders, Western Union services, and tax preparation.
- Oversaw payroll, scheduling, inventory control, and store ordering to ensure efficient operations.
- Trained and mentored staff to enhance performance and elevate customer satisfaction.
- Ensured strict cash-handling standards and performed reconciliations to maintain financial integrity.
- Conducted internal audits and ensured compliance with company policies.
Assistant Manager
Tricon – Taco Bell / KFC
01.1997 - 12.2004
- Supervised daily shift operations and coordinated staff scheduling to ensure optimal coverage.
- Managed cash drawers, deposits, and inventory control.
- Streamlined service area processes to improve operational efficiency and service delivery.
- Assisted with hiring and training, enhancing employee performance management processes.
Certified Nursing Assistant (CNA)
Eastern Shore Health Care Center
01.1994 - 12.1997
- Provided compassionate patient care, ensuring dignity and respect for each individual.
Education
Business Administration - Computer Security & Forensics
Strayer University
01.2013
Business Management -
Bishop State College
01.2007
High School Diploma -
Murphy High School
01.1993
Skills
- Territory & Branch Operations Management
- Outside sales development
- Revenue Growth
- Customer account management
- Client retention strategies
- Marketing Strategy & Market Penetration
- NOI & Budget Accountability
- Scheduling
- Payroll & Staffing Optimization
- Workforce coaching
- Team Leadership
- Risk Management
- Safety & Compliance Oversight
- Operational Audits
- Controls & Process Improvement
References
Professional references available upon request.
Certification
Certified ATSSA Flagger Instructor
Timeline
Territory Manager
PeopleReady
09.2012 - Current
Store Manager
The Money Store
01.2004 - 12.2011
Store Manager
Check ‘N Go
01.2004 - 12.2011
Assistant Manager
Tricon – Taco Bell / KFC
01.1997 - 12.2004
Certified Nursing Assistant (CNA)
Eastern Shore Health Care Center
01.1994 - 12.1997
Business Administration - Computer Security & Forensics
Strayer University
Business Management -
Bishop State College
High School Diploma -
Murphy High School