Evelyn Rivas

I worked here for about a month before going to college. I worked with two of my managers and one cook, so there weren't many people employed at the time. The hours I worked were 7am-3pm. I worked as much as I could and maintained a full time job. I did more than just serving such as preparing drinks, preparing simple add ons to food before bringing it out, made the milkshakes, bused tables and would clean the coffee pots and put them back out for the next day, I'd mop the floors, clean the bathrooms, take out the trash, clean the windows, and woukd re-stock any supplies that was running out (syrup, condiments, fruit, etc.)

• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Served food and beverages promptly with focused attention to customer needs.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
• Cultivated warm relationships with regular customers.
• Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
• Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
• Maintained a clean and orderly dining area for an enjoyable guest experience.
• Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
• Bussed and reset tables to keep dining room and work areas clean.
• Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
• Resolved customer complaints promptly and professionally to maintain positive reputation.
• Maintained clean and organized dining areas to uphold restaurant hygiene standards.
• Handled cash transactions accurately, contributing to balanced daily financial reports.
• Set positive tone for entire dining experience as first point of contact for incoming guests.
• Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
• Used slow periods to restock supplies, ice, trays, and delivery bags.
• Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
• Maintained cleanliness and organization in dining area, contributing to welcoming atmosphere.
• Improved dining experience by providing prompt, attentive service to guests.
• Enhanced team efficiency, collaborating effectively in high-pressure settings.
• Managed inventory of dining supplies to prevent shortages during service.
• Coordinated with kitchen staff to ensure order accuracy and timely preparation of dishes.
• Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
• Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
• Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
• Ensured accurate cash handling and processed transactions swiftly, contributing to restaurant's financial accuracy.
• Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
• Answered customers' questions, recommended items, and recorded order information.
• Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
• Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
• Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
• Processed orders and sent to kitchen employees for preparation.
• Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
• Printed dining checks with total due, collected payment and offered receipts to complete transactions.
• Inspected dishes and utensils for cleanliness.

I volunteered at the SPCA for about 2-3 years of high school. I completed around 50 hours. When I volunteered, I would feed the animals and make sure they had walks. Basically, if a dog hadn't been walked then I'd walk it.

• Maintained clean, neat, and operational facilities to serve program needs.
• Represented organization positively and professionally while providing community with much-needed services.

I used to work at this dog day care for about 2 months where I'd work shifts from 6am-1pm and 1pm-8pm. We did multiple tasks including deep cleaning kennels and cages, feeding and cleaning up after the animals, wiping down the gates to the areas the dogs were kept in, mopping the floors, and maintaining the dogs themselves. It depended, but sometimes one could be looking after the dogs for hours on end. Up to 25 dogs were kept in each yard where there would be one person looking after all of them. Learning all of the dogs' names was also very important in general and if altercations took place.

• Contributed to team success by completing jobs quickly and accurately.
• Kept work areas clean, organized, and safe to promote efficiency and team safety.
• Learned all required tasks quickly to maximize performance.
• Developed strong cooperative relationships with coworkers and managers.
• Maintained productive, efficient approach to all tasks.
• Developed strong customer service and product knowledge skills to enhance individual and team performance.
• Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
• Exceeded performance goals through diligent task completion, attention to detail, and consistent follow-through on assignments.