Ewell Netter
Gonzales
Summary
Motivated professional with a drive for serving as a dedicated supervisor and energetic team member. Adept in utilizing my exceptional communication skills and years of experience in counseling, facilitating and customer service, as well as the management of existing employees. Experienced in managing employee and community outreach programs, and dedicated to working towards the mission of a company.
Overview
9
9
years of professional experience
Work History
FEP Claims Supervisor
Bluecross BlueShield of Louisiana
07.2023 - Current
- Responsible for managing and supervising the daily activities of the FEP front end claims staff which includes coaching sessions, reviewing employee work production, delegating workload and assigning queue responsibilities.
Customer Care Supervisor
Bluecross BlueShield of Louisiana
04.2022 - 07.2023
- Responsible for managing and supervising the daily activities of the contract center staff including reviewing and approving employee work products, analyzing workloads and handling escalated calls.
Learning Specialist
Blue Cross Blue Shield of Louisiana
04.2016 - 04.2022
- Create and facilitate training, refreshers, workshops and power-up classes for various departments at Blue Cross Blue Shield of Louisiana: Baton Rouge campus.
Collegiate Instructor
Hope Bible Institute
04.2017 - 04.2019
- Instructed and facilitated Master and Bachelor’s students in various biblical courses.
Education
Doctor of Biblical Psychology -
Hope Bible Institute
04.2017
Master of Theology - undefined
Hope Bible Institute
04.2016
Bachelor of Theology - undefined
Hope Bible Institute
04.2015
Associate of Applied Science - Multimedia/Graphic Design
The Art Institutes of Houston
09.2001
Skills
- Communication Skills
- Ability to Work Under Pressure
- Ability to Work in a Team
- Computer Skills
- Leadership
- Employee Training
- Leadership Skills
- Communication
Timeline
FEP Claims Supervisor
Bluecross BlueShield of Louisiana
07.2023 - Current
Customer Care Supervisor
Bluecross BlueShield of Louisiana
04.2022 - 07.2023
Collegiate Instructor
Hope Bible Institute
04.2017 - 04.2019
Learning Specialist
Blue Cross Blue Shield of Louisiana
04.2016 - 04.2022
Master of Theology - undefined
Hope Bible Institute
Bachelor of Theology - undefined
Hope Bible Institute
Associate of Applied Science - Multimedia/Graphic Design
The Art Institutes of Houston
Doctor of Biblical Psychology -
Hope Bible Institute
Similar Profiles
Joy K. BundyJoy K. Bundy
Intake and Assistance Officer at Louisiana Office Of Student Financial AssistanceIntake and Assistance Officer at Louisiana Office Of Student Financial Assistance
JAMIE WILSONJAMIE WILSON
Benefit Files Analyst II (BlueChoice Operations) at BlueCross BlueShield of SCBenefit Files Analyst II (BlueChoice Operations) at BlueCross BlueShield of SC
Melvis Kimbeng TambiMelvis Kimbeng Tambi
RN Case Manager at BlueCross BlueShield MNRN Case Manager at BlueCross BlueShield MN
Ashley HunterAshley Hunter
Office Manager at Ralph Sellers Auto GroupOffice Manager at Ralph Sellers Auto Group
Danijah DurioDanijah Durio
Tutor at Family MembersTutor at Family Members