Josselin Funes-Hernandez
Metairie
Summary
Driven professional with background in Business Development Center Agent role. Relevant experience includes identifying potential business opportunities, cultivating relationships with new clients, and developing strategies for business growth. Strengths include strong analytical skills, effective communication, and strategic planning ability.
Overview
2
2
years of professional experience
Work History
BDC AGENT
Mercedes-benz Of New Orleans
Metairie
05.2025 - Current
- Assisted customers with product knowledge and service options confidently.
- Maintained accurate records of customer interactions in Karma.
- Provided follow-up communications to ensure customer satisfaction and loyalty.
- Engaged with customers via phone, email, and live chat channels professionally.
- Generated leads through cold calling techniques.
- Managed and sorted customer portfolios to accurately track customer satisfaction.
- Monitored the performance of existing accounts to identify areas of improvement.
- Provided customer service to ensure customer satisfaction.
- Managed the BDC department. look over each and every appointment.
- Provided excellent customer service both in person and through the phones.
- Made sure to lead by example for my fellow employees in the BDC department.
Legal Assistant
law offices of Chip Forstall
New Orleans
10.2024 - 04.2025
- Drafted legal documents and correspondence for attorney review.
- Managed case files and maintained organized record-keeping systems.
- Communicated with clients to gather information and provide updates.
- Coordinated schedules for attorneys, including meetings and appointments.
- Filed documents with courts and maintained compliance with deadlines.
- Maintained client confidentiality in all matters.
- Answered phones promptly while providing courteous customer service.
- Scanned physical documents into electronic format for storage in a secure database system.
- Greeted clients upon arrival at office and provided assistance as needed.
- Mailed and arranged for delivery of legal correspondence to clients, witnesses and court officials.
- Maintained knowledge on case status by reviewing relevant records and reporting back to clients.
- Knowledgeable dealing with pleadings, affidavits, motions and exhibit preparation.
Education
Associates - Criminal Justice
Delgado Community College
New Orleans, LA05-2027
High School Diploma -
Grace King High School
Metairie, LA05-2023
Skills
- Customer service
- Legal documentation
- Communication skills
- Record keeping
- Team collaboration
- Time management
- Data organization
- CRM software
- Lead development
- Multitasking
- Fluent in both English and Spanish
Languages
English
Full Professional
Spanish
Full Professional
Affiliations
- Social Media leader for the Young Adults
Timeline
BDC AGENT
Mercedes-benz Of New Orleans
05.2025 - Current
Legal Assistant
law offices of Chip Forstall
10.2024 - 04.2025
Associates - Criminal Justice
Delgado Community College
High School Diploma -
Grace King High School