Lillie Batiste
Baton Rouge
Summary
Proven problem-solver and customer service expert, adept in medication dispensing and confidentiality compliance. At Walgreens, I enhanced pharmacy revenue and customer loyalty by seamlessly integrating empathy and regulatory knowledge. My ability to thrive in fast-paced settings and collaborate effectively boosts both team efficiency and patient outcomes.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Pharmacy Customer Service Representative
Walgreens
05.2023 - Current
- Maintained a clean and organized pharmacy environment, ensuring optimal workflow and customer experience.
- Contributed to increased pharmacy revenue through proactive promotion of over-the-counter products and services.
- Increased customer loyalty by providing empathetic support during challenging medical situations or treatment transitions.
- Collaborated with pharmacists to resolve drug therapy issues, optimizing patients'' overall health outcomes.
- Ensured regulatory compliance by diligently adhering to pharmacy policies, procedures, and applicable laws during daily operations.
- Answered customer questions regarding prescribed medications, over-the-counter products, and insurance coverage.
Urgent Care Staff
Health Care First
08.2022 - 10.2023
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Education
Bachelor In Architectural Science - Criminal Justice
Southern University And A&M College
Baton Rouge, LAAssociate Of Applied Science - Phlebotomy
Baton Rouge School of Phlebotomy
Baton Rouge, LA05.2024
Skills
- Confidentiality compliance
- Insurance verification
- Pharmacy law
- Answering customer questions
- Patient confidentiality
- Medication dispensing
- Inventory counting
- Data entry proficiency
- Medication labels
- Drug inventory control
- Verifying orders
- Order fulfillment
Certification
HCP BLS -CPR AED
Timeline
Pharmacy Customer Service Representative
Walgreens
05.2023 - Current
Urgent Care Staff
Health Care First
08.2022 - 10.2023
Bachelor In Architectural Science - Criminal Justice
Southern University And A&M College
Associate Of Applied Science - Phlebotomy
Baton Rouge School of Phlebotomy
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