Faith Troxler
Covington
Summary
Experienced Clinical Intake Coordinator with proven abilities in healthcare coordination and compliance. Recognized for meticulous attention to detail and efficient communication, driving improvements in patient onboarding and service delivery.
Overview
13
13
years of professional experience
Work History
Specialty Court Assessor
22nd JDC
Covington
10.2022 - 04.2026
- Assessed potential candidates for Drug Court and Behavioral Health Court through assessment methods and strategies.
- Collaborated with team members (Judges, Attorneys and psych treatment team) to develop tailored treatment plans for client improvement.
- Compiled assessment findings into detailed reports for informed sentencing recommendations to the Judge.
- Introduced specialty court program to potential candidates, outlining treatment options, therapy groups, and court requirements.
Utlization review Specialist
Northlake behavioral Health
Mandeville
01.2021 - 10.2022
- Conducted thorough reviews of clinical documentation for accuracy and completeness.
- Evaluated patient treatment plans for compliance with medical necessity guidelines.
- Communicated effectively with providers regarding authorization requirements and processes.
Clinical Intake Coordinator
River Oaks Hospital
Harahan
01.2018 - 12.2020
- Managed patient intake processes, ensuring accurate documentation for compliance and quality of care.
- Scheduled appointments and verified insurance information for new patients to facilitate seamless onboarding.
- Collaborated with multidisciplinary teams to streamline patient onboarding procedures.
- Facilitated patient transfers between hospitals to ensure continuity of care. and admittance from other hospitals and facilities.
- Provided referral and follow up appointments for non- admit patients.
Patient Needs Coordinator
Addiction Recovery Resources
Metairie
10.2014 - 12.2015
- Assessed and developed tailored treatment modalities for incoming patients to improve recovery outcomes.
- Coordinated client intake processes to enhance access to addiction recovery services.
- Maintained accurate client records within management software systems.
- Supported outreach efforts to boost community engagement in recovery initiatives.
Intake Manager
Bridge House
New Orleans
05.2013 - 12.2014
- Managed patient intake process for mental health and substance use services.
- Oversaw scheduling of assessments and appointments for new clients.
- Trained staff on intake procedures and compliance requirements.
- Reviewed client documentation for accuracy and completeness.
- Implemented improvements to streamline intake workflows and reduce delays.
- Assisted clients in navigating insurance verification and eligibility processes.
- Collaborated with multidisciplinary teams to enhance service delivery efficiency.
- Assisted in developing reports on program performance indicators.
Education
Master of Science - Rehabilitation Counseling
LSU Health Sciences Center
New Orleans, LA05-2013
Timeline
Specialty Court Assessor
22nd JDC
10.2022 - 04.2026
Utlization review Specialist
Northlake behavioral Health
01.2021 - 10.2022
Clinical Intake Coordinator
River Oaks Hospital
01.2018 - 12.2020
Patient Needs Coordinator
Addiction Recovery Resources
10.2014 - 12.2015
Intake Manager
Bridge House
05.2013 - 12.2014
Master of Science - Rehabilitation Counseling
LSU Health Sciences Center