Faith Oluwayomi Bello

* Completed a job simulation where I served as an analyst on MasterCard's Security Awareness Team
* Helped identify and report security threats such as phishing
* Analyzed and identified which areas of the business needed more robust security training and implemented training courses and procedures for those teams

• Assisted call-in customers with questions and orders.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
• Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
• Provided constructive feedback to peers and management on potential process improvements, aiding continuous enhancement of service quality.
• Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.