Fatima Idris
Lagos
Summary
Production Technical Manager with over 7 years of experience in food safety, quality assurance, and production planning. Successfully scaled a production facility to 3 lines in 4 years and launched 5+ London outlets with 5-star FSA ratings. Achieved a 20% loss reduction and boosted profitability through strategic improvements and a customer loyalty program. Skilled in operations optimization, supplier management, and ensuring compliance with industry standards. A results-oriented leader focused on efficiency and customer satisfaction.
Overview
8
8
years of professional experience
Work History
Technical Manager
Alhaji Foods
09.2022 - Current
- Maintaining a 0.01% track record of food safety related complaint across branches and production facility
- Create, review and implemented standard operating document SOPs and safety and quality assurance initiative such as HACCP, GMP and SALSA.
- Conduct FSMS audits, evaluating food safety hazards, critical control points (CCPs), and risk control measures
- Supervised and implemented shelf life extension for over 6 ready to eat product result resulting in a 11% decrease in food wastage across production
- Developed and created a team of over 30 people to generate new products from inception to launch.
- Monitor supplier performance and ensure adherence to company standards through audits and performance reviews.
- Increased employee productivity by 3.5% by process streamlining, training and mentorship.
- Manage technical budgets, ensuring cost-effective resource allocation and adherence to financial goals.
- Perform root cause analyses and implement corrective and preventative measures to mitigate risks and improve systems.
Branch Manager (Takeaway)
Alhaji Food
03.2021 - 08.2022
- Manage daily takeaway operations, ensuring a smooth workflow and timely order preparation.
- Introduced and developed a customer loyalty program.
- Monitor stock levels, oversee inventory, and coordinate with suppliers for restocking.
- Recruit, train, and supervise staff, fostering a positive and productive work environment.
- Schedule shifts, assign duties, and ensure optimal staffing during peak hours.
- Enforce strict adherence to food safety, hygiene, and health regulations.
- Review sales performance on delivery platforms (e.g., Uber Eats, Deliveroo, Just Eat) and in-store to identify high-performing and low-performing items.
- Plan promotions for slow-moving menu items to reduce wastage and improve profitability (this reduced wastage by 12%).
- Implement promotions and marketing initiatives to attract and retain customers (developed and implemented the customer loyalty cards).
- Optimize menu listings, pricing, and promotions on delivery apps to increase visibility and sales.
- Address issues related to delivery platforms, such as delayed orders or customer refunds.
- Maintain a clean, safe, and organized work environment.
Operation Support Staff
CROP IT (Agricultural Extension Services)
10.2020 - 03.2021
- • Manage farmers and field agent relationship.
- • Evaluate and analyze input to output ratio of farmers under the MAGPAMAN and MAN association.
- • Provide call log analysis and report.
- • Assisted in effort to track evaluate and report on impact of programs such as the MAGPAMAN to invested client.
Customer Care Representative
Guaranty Trust Bank
11.2018 - 08.2020
- • Handle customer inquiries both over the phone and by email.
- • Manage and resolve customer complaints.
- • Provide customers with product and service information Identify and escalate priority issues.
- • Route calls to appropriate sources
- • Follow up customer calls and compliant.
Junior Laboratory Technician NYSC
Guards Brigade Medical Centre
04.2017 - 04.2018
- Contributed to the successful completion of numerous research projects by diligently adhering to standardized protocols and procedures.
- Enhanced laboratory efficiency by meticulously organizing and maintaining equipment, supplies, and specimens.
- Actively participated in regular team meetings to discuss ongoing projects, share insights from recent experiments, and address any issues or concerns that arose during daily operations.
- Ensured proper disposal of hazardous materials in compliance with safety regulations, minimizing risk of accidents or contamination.
- Skillfully utilized a diverse array of laboratory instruments such as spectrophotometers, centrifuges, microscopes, and analytical balances to perform precise measurements and observations.
- Streamlined data collection process by implementing efficient techniques for sample preparation and testing.
Education
High School Diploma -
Ogunlade College
NigeriaMaster of Science - Applied Food Safety And Quality Management
University of Greenwich
London United Kingdom09-2022
Bachelor of Science - Biological Sciences
Ahmadu Bello University
Lagos Nigeria11-2016
Skills
- HACCP
- GMP
- ISO 22000
- ERP systems
- MS Office
- Google Suite
- Food Safety Management Systems
- Labeling standards
Accomplishments
- Singlehandedly started and managed a production facility, growing it to 3 production lines within 4 years.
- Led the creation of 5 London branches, all earning a 5-star FSA rating.
- Achieved a 20% reduction in loss through strategic process improvements and promotions.
- Increased profitability with the implementation of a successful customer loyalty program.
- Optimized operations to improve efficiency and reduce waste, contributing to business growth and profitability.
Languages
Hausa
Native language
Yoruba
Upper intermediate
B2
Timeline
Technical Manager
Alhaji Foods
09.2022 - Current
Branch Manager (Takeaway)
Alhaji Food
03.2021 - 08.2022
Operation Support Staff
CROP IT (Agricultural Extension Services)
10.2020 - 03.2021
Customer Care Representative
Guaranty Trust Bank
11.2018 - 08.2020
Junior Laboratory Technician NYSC
Guards Brigade Medical Centre
04.2017 - 04.2018
High School Diploma -
Ogunlade College
Master of Science - Applied Food Safety And Quality Management
University of Greenwich
Bachelor of Science - Biological Sciences
Ahmadu Bello University
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