Felicia Bryant-Smith
Denham Springs
Summary
Motivated professional with proven adaptability and strong work ethic. Demonstrates exceptional interpersonal skills and attention to detail. Capable of thriving in both independent and team environments while quickly mastering new skills. Effective communicator with solid administrative management experience.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Outreach Recruiter/Advisor
Southern University And A&M College
Baton Rouge
07.2024 - Current
- Serve over 21 participating schools, advising middle and high school students (grades 6–12) on academic success, college preparation, and career readiness.
- Conduct monthly in-person and virtual school visits to deliver interactive workshops designed to improve academic skills and postsecondary planning.
- Facilitate workshops on topics including study skills, test-taking strategies, time management, goal setting, college and career exploration, and financial literacy.
- Provide guidance on the college admissions process, FAFSA completion, scholarship opportunities, and student financial aid.
- Hire and coordinate certified professional instructors to lead ACT/SAT prep courses designed to improve standardized test performance.
- Organize and lead cultural enrichment experiences and college campus tours to broaden students’ educational and cultural perspectives.
- Track and assess student participation and progress, contributing to an 80% college enrollment and graduation success rate among program participants.
Credentialing Coordinator/Temp Worker
Stonetrust Commercial Insurance Company
Baton Rouge
02.2023 - 06.2023
- Updated agents' and branches' state licenses to ensure compliance with regulatory requirements.
- Utilized Salesforce to extract data and compiled it in Excel for efficient updates to the WCXP Insurity system.
- Collaborated with the supervisor to resolve any discrepancies or issues related to credentials and licenses.
- Implemented efficient processes for tracking and managing credential expiration dates, ensuring timely renewals, and compliance.
- Provided administrative support, including organizing, maintaining, and uploading electronic files related to credentials and licenses in WCXP software.
Services Coordinator
East Baton Rouge Council on Aging
Baton Rouge
12.2018 - 07.2021
- Oversees a staff of 20 employees, who provide care to clients that are 60 years old or older in the East Baton Rouge Parish.
- Maintain records, develop reports, and conduct random monthly visits to ensure clients are receiving adequate care.
- Compose employees' schedules, log employees' mileage data, print travel routes and distribute monthly supply of material aid for employee's clients.
- Contribute to the preparation and administration of the program's 60K budget in collaboration with the Director.
- Motivated and encouraged team members to communicate more openly, constructively with each other and clients.
Paraprofessional Assistant
GEO Prep Academy
Baton Rouge
06.2018 - 10.2018
- Assisted three teachers in developing learning materials for students.
- Compiled data, tracked students’ progress and created monthly reports for each child (65).
- Observed students to help teachers identify potential learning blocks and opportunities for support.
- Created a fun, warm and exciting atmosphere where children could play and learn while strengthening their motor skills.
- Implemented a positive disciplinary plan, which promoted responsibility and student accountability.
Office Manager
Brother Smith Transportation
Denham Springs
03.2016 - 05.2018
- Managed all aspects of customer service and logistic operations.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Effectively communicated with drivers and monitored driving hours with an electronic logging device to stay in compliance with the Federal Motor Carrier Safety Administration regulations.
- Accurately maintained transportation database with all pertinent information such as valid insurance, mileage data, overhead costs, billing reports, truck routes, and various logistical details.
Licensing Analyst
The Louisiana Board of Pharmacy
Baton Rouge
06.2006 - 09.2015
- Responsible for processing the Controlled Dangerous Substance (CDS) Licenses for all medical professionals, hospitals, and clinics.
- Performed primary and secondary licensing source verifications of credentials, printed, and issued CDS licenses (DEA & State License).
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our licenses and service.
- Prepared administrative documentation and issued Law Books to all new pharmacies.
Education
M.B.A. - Master of Business Administration
Grand Canyon University
Phoenix, AZ07.2023
Bachelor of Science - Interior Design
Southern University A & M College
Baton Rouge, LA06.2001
Skills
- Effective verbal and written communication
- Data analysis and research
- Credentialing audits and verifications
- Employee onboarding and training
- Management collaboration
- Application coordination
- Proficiency in Microsoft Word
- Proficiency in Salesforce
- Proficiency in WCXP
- Proficiency in Microsoft Teams
Certification
- Diversity Training, 6 hours
- HIPAA Certification, 8 hours
- Elderly Sensitivity Training, 4 hours
- Active Shooter, 8 hours
- Defensive Driving Training, 1 hours
- Security Awareness, 45 minutes
- Cyber Mindfulness, 30 minutes
References
References available upon request.
Timeline
Outreach Recruiter/Advisor
Southern University And A&M College
07.2024 - Current
Credentialing Coordinator/Temp Worker
Stonetrust Commercial Insurance Company
02.2023 - 06.2023
Services Coordinator
East Baton Rouge Council on Aging
12.2018 - 07.2021
Paraprofessional Assistant
GEO Prep Academy
06.2018 - 10.2018
Office Manager
Brother Smith Transportation
03.2016 - 05.2018
Licensing Analyst
The Louisiana Board of Pharmacy
06.2006 - 09.2015
M.B.A. - Master of Business Administration
Grand Canyon University
Bachelor of Science - Interior Design
Southern University A & M College
Similar Profiles
Gala J. MarcusGala J. Marcus
The 95th Miss Southern University and A&M College at Southern University and A&M CollegeThe 95th Miss Southern University and A&M College at Southern University and A&M College
Shannon G. Matthews, PsyD, LCSWShannon G. Matthews, PsyD, LCSW
Adjunct Professor of Psychology at Southern University And A&m College - Baton Rouge LaAdjunct Professor of Psychology at Southern University And A&m College - Baton Rouge La
Sterling BrownSterling Brown
Agriculture Volunteer at Southern University And A&M CollegeAgriculture Volunteer at Southern University And A&M College
Philip FergusonPhilip Ferguson
Aviation Operations Specialist at Louisiana Army National GuardAviation Operations Specialist at Louisiana Army National Guard
Austin LauriAustin Lauri
Master Technician at AAA Auto GlassMaster Technician at AAA Auto Glass