Felicia Hernandez
Jonesboro
Overview
15
15
years of professional experience
2000
2000
years of post-secondary education
Work History
Custodian
QHS
Quitman
08.2023 - Current
- Maintained cleanliness of all facilities and ensured sanitation standards were met.
- Operated cleaning equipment including floor scrubbers and vacuums effectively.
- Managed waste disposal and recycling processes to promote environmental responsibility.
General Manager
McDonald's
Jonesboro
07.2021 - 09.2022
- Directed daily operations to ensure efficient service and customer satisfaction.
- Managed staff schedules and delegated tasks to optimize workflow.
- Oversaw inventory management to maintain stock levels and reduce waste.
- Implemented training programs for new employees on service standards.
General Manager
McAlisters
Ruston
09.2021 - 08.2022
- Directed daily operations to ensure efficient service and customer satisfaction.
- Managed staff schedules and delegated tasks to optimize workflow.
- Oversaw inventory management to maintain stock levels and reduce waste.
- Implemented training programs for new employees on service standards.
- Analyzed sales trends to inform menu adjustments and promotions.
- Resolved customer complaints promptly to enhance dining experience.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Trained employees on duties, policies and procedures.
- Created schedules and monitored payroll to remain within budget.
- Administered employee discipline through verbal and written warnings.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Tracked monthly sales to generate reports for business development planning.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Ensured compliance with local health department regulations regarding food safety standards.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
General Manager
McDonald's
Nixa
09.2011 - 06.2021
- Directed daily operations to ensure efficient service and customer satisfaction.
- Managed staff schedules and delegated tasks to optimize workflow.
- Oversaw inventory management to maintain stock levels and reduce waste.
Education
Associate Degree - General Studies
Ozarks Technical Community College
Springfield, MO 01.2008 - 05.2011
Weston High School
Weston, LASkills
- Inventory control
- Customer service
- Staff scheduling
- Task delegation
- Problem solving
- Attention to detail
- Time management
- Work prioritization
- Equipment cleaning
- Excellent communication skills
- Timely paperwork completion
- Work independently
Timeline
Custodian
QHS
08.2023 - Current
General Manager
McAlisters
09.2021 - 08.2022
General Manager
McDonald's
07.2021 - 09.2022
General Manager
McDonald's
09.2011 - 06.2021
Associate Degree - General Studies
Ozarks Technical Community College
01.2008 - 05.2011
Weston High School