Overview
Work History
Education
Skills
Timeline
Generic

Felicia Hernandez

Jonesboro

Overview

15
15
years of professional experience
2000
2000
years of post-secondary education

Work History

Custodian

QHS
Quitman
08.2023 - Current
  • Maintained cleanliness of all facilities and ensured sanitation standards were met.
  • Operated cleaning equipment including floor scrubbers and vacuums effectively.
  • Managed waste disposal and recycling processes to promote environmental responsibility.

General Manager

McDonald's
Jonesboro
07.2021 - 09.2022
  • Directed daily operations to ensure efficient service and customer satisfaction.
  • Managed staff schedules and delegated tasks to optimize workflow.
  • Oversaw inventory management to maintain stock levels and reduce waste.
  • Implemented training programs for new employees on service standards.

General Manager

McAlisters
Ruston
09.2021 - 08.2022
  • Directed daily operations to ensure efficient service and customer satisfaction.
  • Managed staff schedules and delegated tasks to optimize workflow.
  • Oversaw inventory management to maintain stock levels and reduce waste.
  • Implemented training programs for new employees on service standards.
  • Analyzed sales trends to inform menu adjustments and promotions.
  • Resolved customer complaints promptly to enhance dining experience.
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
  • Trained employees on duties, policies and procedures.
  • Created schedules and monitored payroll to remain within budget.
  • Administered employee discipline through verbal and written warnings.
  • Created a positive work environment by developing team building activities that encouraged collaboration among departments.
  • Tracked monthly sales to generate reports for business development planning.
  • Managed inventory levels and conducted corrective action planning to minimize long-term costs.
  • Ensured compliance with local health department regulations regarding food safety standards.
  • Maintained relationships with vendors to obtain the best pricing on supplies and materials.
  • Monitored financial performance and identified areas for improvement in cost savings and revenue generation.

General Manager

McDonald's
Nixa
09.2011 - 06.2021
  • Directed daily operations to ensure efficient service and customer satisfaction.
  • Managed staff schedules and delegated tasks to optimize workflow.
  • Oversaw inventory management to maintain stock levels and reduce waste.

Education

Associate Degree - General Studies

Ozarks Technical Community College
Springfield, MO
01.2008 - 05.2011

Weston High School
Weston, LA

Skills

  • Inventory control
  • Customer service
  • Staff scheduling
  • Task delegation
  • Problem solving
  • Attention to detail
  • Time management
  • Work prioritization
  • Equipment cleaning
  • Excellent communication skills
  • Timely paperwork completion
  • Work independently

Timeline

Custodian

QHS
08.2023 - Current

General Manager

McAlisters
09.2021 - 08.2022

General Manager

McDonald's
07.2021 - 09.2022

General Manager

McDonald's
09.2011 - 06.2021

Associate Degree - General Studies

Ozarks Technical Community College
01.2008 - 05.2011

Weston High School
Felicia Hernandez