FEONDA DEVALL
Bastrop
Summary
Dynamic claims professional with a proven history of optimizing claims processes and delivering exceptional support. Renowned for strong analytical skills and adaptability in fast-paced environments, consistently driving improvements and efficiencies. Demonstrated ability to foster teamwork and achieve results through effective collaboration and innovative problem-solving strategies. Committed to enhancing operational excellence and ensuring client satisfaction throughout the claims lifecycle.
Overview
11
11
years of professional experience
Work History
FHA Claims Support Specialist II
Freedom Mortgage
02.2021 - Current
- Oversaw processing of FHA claims to optimize claims resolution and improve customer satisfaction. Directed USDA loan application management to streamline approval processes and enhance team productivity. Led Fannie Mae loan processing initiatives to ensure compliance and operational excellence.
- Meticulously examined and handled over 1,200 new loan applications, focusing on HUD claims adherence.
- Reviewed and confirmed supporting documentation for claim items, achieving a 98% accuracy rate in processing.
- Managed validation processes through FHA connection, verifying over 1000 claims for adherence to regulatory standards.
- Streamlined daily report generation to support on-time completion of the intake process.
- Reviewed and validated partial claim documentation to ensure adherence to regulations and prompt submission to HUD.
- Supervised claim payment activities and addressed EDI discrepancies, achieving a 97% error-free rate.
- Analyzed workflows and established schedules to streamline operations and achieve cost reduction goals.
- Reviewed and organized incoming claims documentation, maintaining high standards of precision and detail-oriented practices.
- Processed and managed incoming claims documentation with precision and attention to detail.
- Collaborated with underwriting teams to ensure timely resolution of claims inquiries.
Senior Claims Associate
Mr. Cooper
07.2019 - 02.2021
- Administered claims fund applications within a high-volume production setting, managing over $10 million in claims disbursements.
- Reviewed and verified claim submissions while reconciling payments to maintain high standards of accuracy.
- Assessed payment data to ascertain curtailment values and optimize recovery strategies, resulting in an additional $500,000 in recoveries.
- Analyzed claim payment disputes and formulated rebuttals, achieving a 90% approval rate in submissions.
- Mentor and train junior associates on claims evaluation procedures and best practices.
- Stayed updated on changes to investor/insurer guidelines and industry standards, leading a 10% improvement in compliance.
- Maximized recovery of losses through accurate and timely claim filings, resulting in a 20% increase in recovered funds.
- Collaborate with cross-functional teams to optimize operational workflows related to claims management.
- Crafted instructional materials aimed at enriching the onboarding experience and ensuring effective knowledge transfer for new employees.
- Develop training materials for new hires, enhancing onboarding experience and knowledge retention.
Senior Foreclosure Specialist
Mr. Cooper
01.2015 - 07.2019
- Analyzed and reviewed over 500 previous servicer demand letters to identify discrepancies and improve accuracy.
- Reviewed and confirmed letters met regulatory guidelines while coordinating efficient mailing operations.
- Supervised demand letter workflow for New York State, ensuring efficient handling and distribution of more than 300 letters on an annual basis.
- Presented changes in law to upper management for approval, mitigating potential legal compliance risks.
- Facilitated the management of escalations involving breach letters and legal challenges, successfully resolving 95% of cases within established timelines.
- Generated competitive bids for FNMA and FHLMC loans to enhance funding opportunities, ensuring 100% accuracy in updates to LPS.
- Directed management of foreclosure processes to uphold compliance with legal requirements and internal guidelines.
- Reviewed loan documentation meticulously to uncover potential challenges and suggest viable resolutions.
- Analyzed loan documentation to identify potential issues and recommend solutions for resolution.
Education
Bachelor of Science - Criminal Justice
University of Arkansas
Skills
- Claims analysis
- Claims processing
- Microsoft office
- Policy interpretation
- Teamwork
- Customer service
- Problem-solving abilities
- Organizing and prioritizing work
- Multitasking Abilities
- Problem-solving
- Time management
Timeline
FHA Claims Support Specialist II
Freedom Mortgage
02.2021 - Current
Senior Claims Associate
Mr. Cooper
07.2019 - 02.2021
Senior Foreclosure Specialist
Mr. Cooper
01.2015 - 07.2019
Bachelor of Science - Criminal Justice
University of Arkansas