Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Fernando Pagan

Covington,LA

Summary

Dedicated and customer-focused professional with experience in retail, hospitality, security, and operations support. Proven ability to assist customers, resolve issues, handle transactions, support teams, and manage multiple priorities in fast-paced environments. Recognized for strong communication, professionalism, and dependable service.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Sales Associate

The UPS Store
Greenville, SC
04.2024 - 01.2026
  • Delivered responsive customer service and resolved concerns efficiently
  • Recommended products and services to support sales growth
  • Monitored stock levels and replenished inventory as needed
  • Balanced multiple customer needs in a fast-paced store setting

Assistant Manager

Regal Cinemas
Greenville, SC
03.2023 - 04.2025
  • Coordinated daily floor operations to support smooth customer service
  • Assisted with staff scheduling and cash-handling responsibilities
  • Resolved guest concerns and supported a positive customer experience
  • Troubleshot minor technical issues to reduce service disruptions

Security Guard

Allied Universal
01.2018 - 02.2023
  • Oversaw front desk operations and monitored site activity
  • Supported visitors and clients while maintaining a safe environment
  • Documented incidents, maintained logs, and completed office paperwork
  • Responded calmly and professionally to on-site issues

Head Waiter / Key Hourly

Dave & Buster’s
03.2015 - 01.2018
  • Provided high-quality service in a high-volume hospitality setting
  • Processed transactions accurately and supported daily cash procedures
  • Assisted with opening and closing duties to keep operations running smoothly
  • Helped communicate updates and expectations to staff

Customer Service Associate

GameStop
Bronx, NY
11.2012 - 01.2015
  • Guided customers to appropriate products based on their needs
  • Processed purchases and handled register transactions accurately
  • Restocked merchandise and maintained an organized sales floor

Education

High School Diploma -

Cardinal Hayes High School
The Bronx, NY
06.2009

Associate of Arts - Graphic Design

Borough of Queens Community College
Queens, NY
06.2014

Skills

  • Customer service
  • Cash handling
  • POS systems
  • Front desk operations
  • Retail sales
  • Upselling
  • Conflict resolution
  • Phone communication
  • Inventory management
  • Scheduling support
  • Microsoft Office
  • Time management
  • Teamwork and collaboration
  • Problem-solving skills
  • Listening skills
  • Multi-tasking strength
  • Problem-solving
  • Excellent people skills
  • Goal oriented
  • Exceptional customer service
  • Relationship building

Certification

  • Driver’s License
  • Non-CDL Class C

Timeline

Sales Associate

The UPS Store
04.2024 - 01.2026

Assistant Manager

Regal Cinemas
03.2023 - 04.2025

Security Guard

Allied Universal
01.2018 - 02.2023

Head Waiter / Key Hourly

Dave & Buster’s
03.2015 - 01.2018

Customer Service Associate

GameStop
11.2012 - 01.2015

High School Diploma -

Cardinal Hayes High School

Associate of Arts - Graphic Design

Borough of Queens Community College
Fernando Pagan