Frank Ford
Baton Rouge
Summary
Motivated and detail-oriented professional with a background in operations, customer service, and administrative support. Proven ability to ensure compliance with company policies, streamline processes, and resolve issues efficiently. Passionate about delivering excellent service, and maintaining operational excellence.
Overview
4
4
years of professional experience
Work History
Operations Assistant Manager
Dollar Tree Stores
Baton Rouge
09.2024 - Current
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Trained and mentored new team members on store policies, ensuring constant performance and operational continuity.
- Supervised team members to ensure task completion and store readiness during open, closing, and shift changes.
- Monitored and enforced compliance with safety standards and company policies to minimize operational risks.
- Collected, reviewed, and entered shift data into internal systems to track team productivity, inventory levels, and compliance metrics for daily reporting, and performance evaluation.
Front Desk Agent
John M. Welborn Attorney At Law LLC
Deridder
01.2023 - 07.2023
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents day-to-day.
- Worked effectively in team environments to make the workplace more productive.
- Mitigated service-related risks by resolving client issues efficiently, maintaining professional communication to prevent legal and reputational issues.
- Mapped and documented interfaces between legacy and new systems.
- Drafted and reviewed confidential documents with high accuracy to support client records and data integrity.
Janitorial Worker
Town Of Rosepine
Fort Polk
08.2021 - 01.2023
- Wet and spot mopped to clean floors and other surfaces in public corridors.
- Discarded cardboard boxes and trash in compactors and balers.
- Checked quality of work regularly through inspections and official assessments.
- Monitored supply levels and requested new items to maintain completing daily cleaning tasks.
- Ordered supplies as needed, including cleaning chemicals, paper products, mops, brooms.
Education
High School Diploma -
Leesville High School
Leesville, La05-2023
Some College (No Degree) - Political Science
Louisiana State University
Baton Rouge, LaSkills
- Customer service
- Project management
- Software utilization
- Team collaboration
- Data analysis
- Critical thinking
- Policy compliance
- Record management
Timeline
Operations Assistant Manager
Dollar Tree Stores
09.2024 - Current
Front Desk Agent
John M. Welborn Attorney At Law LLC
01.2023 - 07.2023
Janitorial Worker
Town Of Rosepine
08.2021 - 01.2023
High School Diploma -
Leesville High School
Some College (No Degree) - Political Science
Louisiana State University
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