Francis Latoya Manigo
Bossier City
Summary
Detail-oriented and compassionate entry-level Phlebotomist with formal training in venipuncture, capillary puncture, specimen handling, and infection control procedures. Demonstrates strong knowledge of patient care protocols, safety standards, and proper laboratory practices. Skilled in maintaining patient comfort, verifying patient information, and ensuring accurate specimen labeling and documentation. Committed to delivering high-quality care, maintaining confidentiality, and contributing to an efficient healthcare team environment.
Overview
11
11
years of professional experience
Work History
Cashier
Whataburger
Shreveport, LA
04.2025 - Current
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer balances throughout shifts.
- Assisted in training new cashiers on operational procedures.
- Provided exceptional customer service, resolving inquiries and complaints effectively.
Janitorial Contractor
Elite Cleaning Services
Shreveport, LA
07.2023 - 02.2025
- Ensured compliance with local health codes by keeping all areas clean, sanitized, and properly maintained at all times.
- Mopped, swept, and Dusting of floors of the facility.
- Emptied garbage bins daily, cleaned windows, and ensured entryway of door was clean.
- Stocked all janitorial supplies and kept a count of inventory.
Supervisor
Jason Deli
Shreveport, LA
03.2015 - 08.2023
- Improved team performance by providing direction and hands-on support.
- Led teams through onboarding process for swift integration into daily operations.
- Evaluated staff performance, communicating feedback and setting personal goals.
- Controlled staff schedules to meet fluctuating operational demand
Supervisor
Chick-Fil-A
Shreveport, LA
07.2020 - 04.2021
- Oversaw third-party delivery and curbside order management, emphasizing service speed, product quality, and customer satisfaction.
- Recruited, evaluated, and trained production team members while providing constructive feedback to enhance performance.
- Delegated tasks to team members according to individual strengths, fostering a collaborative environment.
Education
High School Diploma - Phelbotomy
Orphics Training Academy
Shreveport, LA11.2025
High School Diploma -
Fair Park High School
Shreveport, LA05.2011
Skills
- Veinupuncture and capillary draws
- Problem-solving
- Customer service
- Specimen handling and labeling
- Attention to detail
- Infection control and sanitation
- Patient Communication
- Calm under pressure
- Time management
- Vacutainer systems
Timeline
Cashier
Whataburger
04.2025 - Current
Janitorial Contractor
Elite Cleaning Services
07.2023 - 02.2025
Supervisor
Chick-Fil-A
07.2020 - 04.2021
Supervisor
Jason Deli
03.2015 - 08.2023
High School Diploma - Phelbotomy
Orphics Training Academy
High School Diploma -
Fair Park High School