Forenda Morgan
New Orleans
Summary
Dynamic customer service professional with extensive experience at Family Dollar, excelling in complaint handling and payment processing. Proven ability to enhance customer satisfaction through active listening and creative problem-solving. Adept at multitasking and team collaboration, ensuring efficient operations and a positive shopping experience.
Overview
6
6
years of professional experience
Work History
Customer Service Representative/Assistant Store Manager
Family Dollar
10.2022 - 02.2025
Rang sales on POS cash register
Assisted customers with sale inquiries, etc. above and beyond job requirements
Counted, verified store safe and register drawers for store opening and end of shift
Inventoried merchandise for restock
Verified and received incoming vendor merchandise
Retrieved and printed out daily reports via POS cash register systems
Administrative Assistant for Rebuilding Communitie
Unity of Greater New Orleans
08.2019 - 03.2020
Greeted and assisted clients and visitors
Answered phone, screened and routed calls to appropriate staff
Screened and granted access into building, in accordance with visitor policy
Performed general office duties e.g. copying, filing, faxing, scanning and records management
Education
Delgado Community College
New Orleans, LASkills
Call center experience
Customer focus
Appointment scheduling
Complaint handling
Follow-up skills
Payment processing
Dispute resolution
Assertiveness
Customer service
Problem-solving
Multitasking and organization
Critical thinking
Team collaboration
Active listening
Adaptability and flexibility
Verbal and written communication
Creative problem solving
Money handling
Staff training
Professional telephone demeanor
Administrative support
Timeline
Customer Service Representative/Assistant Store Manager
Family Dollar
10.2022 - 02.2025
Administrative Assistant for Rebuilding Communitie
Unity of Greater New Orleans
08.2019 - 03.2020
Delgado Community College