Francesca Schopp
Benton
Summary
Dedicated library circulation assistant skilled in enhancing user experiences, managing circulation desk operations, and planning engaging library events. Committed to fostering a welcoming environment and streamlining processes for patron satisfaction.
Overview
8
8
years of professional experience
Work History
Library Circulation Assistant
Bossier Parish Libraries
Bossier City, LA
04.2024 - Current
- Assisted patrons with check-out and return processes to enhance user experience.
- Managed circulation desk operations, maintaining organization and efficiency during peak hours.
- Processed library materials using automated systems for inventory management and tracking.
- Provided guidance on library services and resources to support patron inquiries effectively.
- Monitored overdue items, sending reminders to patrons for prompt returns and reducing fines.
- Trained new staff on circulation procedures and customer service best practices.
- Collaborated with team members to maintain a clean and welcoming library environment.
- Assisted librarians with collection development tasks, contributing to the continuous improvement of library offerings.
- Enhanced user experience by creating informative signage guiding patrons through various sections of the library space effectively.
- Assisted with library event planning and execution, ensuring a positive experience for all attendees.
Operations Manager
Brookshire's Grocery Store
Shreveport, LA
10.2022 - 02.2024
- Streamlined inventory management processes to reduce stock discrepancies and improve order accuracy.
- Led team training initiatives to enhance operational efficiency and employee performance standards.
- Implemented cost-saving measures that optimized resource allocation without sacrificing service quality.
- Coordinated scheduling and staffing efforts to ensure adequate coverage during peak business hours.
Bakery Sales Clerk
Brookshire's Grocery Store
Shreveport, LA
06.2022 - 10.2022
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Operated cash register, processed transactions accurately, and managed customer payments efficiently.
- Maintained cleanliness and organization of bakery displays to ensure appealing presentation.
- Collaborated with team members to manage inventory levels and restock products as needed.
Cashier Team Lead
Dirt Cheap LLC
Bossier City, LA
11.2021 - 06.2022
- Led cashier team to ensure accurate and efficient transaction processing.
- Trained new cashiers on company policies and point-of-sale systems.
- Monitored cash register operations to maintain compliance with financial procedures.
- Resolved customer inquiries and issues to enhance overall shopping experience.
Kitchen Team Leader
Johnny's Pizza House
Shreveport, LA
09.2019 - 12.2019
- Supervised kitchen staff to ensure efficient food preparation and service.
- Implemented training programs for new employees, enhancing team performance and skill development.
- Streamlined inventory management processes to reduce waste and optimize stock levels.
- Coordinated daily kitchen operations, ensuring adherence to health and safety regulations.
Sales Associate Team Leader
Bath and Body Works, Limited Brands
Bossier City, LA
09.2018 - 12.2018
- Led sales team to achieve monthly targets through strategic planning and performance monitoring.
- Trained and mentored new associates, improving product knowledge and customer service skills.
- Analyzed sales data to identify trends and recommend adjustments to merchandising strategies.
- Implemented promotional campaigns that enhanced customer engagement and increased foot traffic.
- Fostered a collaborative team environment, enhancing communication among staff for better service delivery.
- Engaged with customers to effectively build rapport and lasting relationships.
Education
High School Diploma -
C.E. Byrd High School
Shreveport, LA05-2018
Skills
- Library event planning
- Circulation desk operations
- Library management systems
- Collection maintenance
- Program coordination
- Public computer assistance
- Digital resource management
- Information literacy training
- Material Check-in and out
- Library policy enforcement
- Shelving proficiency
- Patron account management
- Cash handling experience
- Teamwork and collaboration
- Problem-solving
- Time management
- Multitasking ability
- Reliability
- Adaptability and flexibility
- Materials inspection
Timeline
Library Circulation Assistant
Bossier Parish Libraries
04.2024 - Current
Operations Manager
Brookshire's Grocery Store
10.2022 - 02.2024
Bakery Sales Clerk
Brookshire's Grocery Store
06.2022 - 10.2022
Cashier Team Lead
Dirt Cheap LLC
11.2021 - 06.2022
Kitchen Team Leader
Johnny's Pizza House
09.2019 - 12.2019
Sales Associate Team Leader
Bath and Body Works, Limited Brands
09.2018 - 12.2018
High School Diploma -
C.E. Byrd High School