FRENDARIOUS CONAWAY
Baton Rouge,LA
Summary
Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Care Management Associate
Aetna
10.2023 - Current
- Responsible for making outreach calls to members who are eligible for our program.
- Manage the inbound call activity in a queue.
- Provide an initial review of tasks and other administrative-type activities that support the unit.
- Navigate computer systems while communicating on the phone with members.
- Contributed to a positive work environment by participating in team building activities and sharing best practices in care management techniques.
Certified Medical Assistant
Ochsner Health
03.2020 - Current
- Preceptor & Liaison for staff & onboarding staff.
- Interprets patient data to route and/or escalate to appropriate medical staff.
- Ensures that patient charts and medical records are timely and accurate to help provision care.
- Request Outside records to keep patients charts up to date
- Manage Care Coordination email, consisting of 100 emails per day and distribute to team.
- Perform medical records management, including filing, organizing and scanning documents
- Recognize and report abnormalities or changes in patients' health status to LPN.
Medical Assistant II
Baton Rouge General Primary Care
09.2019 - 03.2020
- Triaged patients via telephone and in office
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Administered oral and inject-able medications
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations
- Completed EKGs and other tests based on patient presentation in office
- Taught patients about medications, procedures, and care plan instructions
- Obtained and documented patient medical history, vital signs and current complaints at intake.
Customer Service Representative I
Centene
06.2017 - 09.2019
- Responded to telephone or written correspondence inquiries from members and/or providers within established timeframes utilizing current reference materials and available resources
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Answered customer telephone calls promptly to avoid on-hold wait times
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
- Followed up with customers about resolved issues to maintain high standards of customer service
- Handled customer inquiries and suggestions courteously and professionally.
Care Management Associate
Aetna
04.2016 - 05.2017
- Screened patients using targeted intervention business rules and processes to identify needed medical services, make appropriate referrals to medical services staff and coordinated required services in accordance with benefit plan
- Performed accurate and complete documentation of required information that meets risk management, regulatory, and accreditation requirements
- Provided support services to team members by answering telephone calls, taking messages, researching information, and assisting in solving problem.
- Prepared and processed patient referrals and transfer requests
- Effectively supported members during enrollment calls, appropriately managing difficult or emotional member situations.
- responded promptly to member needs, and demonstrated empathy and a sense of urgency when appropriate.
Medical Assistant
Our Lady of the Lake
01.2013 - 04.2016
- Performed nursing procedures under supervision of physician or physician assistant
- Ensured all related reports, labs and information is filed is available in patients’ medical records prior to their appointment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations
- Obtained and documented patient medical history, vital signs and current complaints at intake
- Prepared lab specimens for diagnostic evaluation
- Assisted with routine checks and diagnostic testing by collecting and processing specimens
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments
Education
BBA - Business Administration
Strayer University
Alabama03.2025
Associate of Applied Science - Information Technology
Kaplan University
Davenport, IA06.2016
Medical Assistant Diploma - Medical Assisting
MedVance Institute
Baton Rouge, LA10.2011
High School Diploma -
Pierce County High School
Blackshear, GA05.2005
Skills
- Strong customer service and telephone etiquette
- Computer literacy & Exceptional skills with Microsoft Word, Excel, Visio, Outlook & Epic
- Adaptability
- Time Management Skills
- Leadership Skills
- Familiarity with medical terminology and concepts used in care management
- High level of professionalism
- Strong Problem-Solving Skills
- Excellent written and verbal communication skills
- Exceptional troubleshooting skills
- HIPAA Compliance
Certification
- CMA - Certified Medical Assistant
- First Aid/CPR Certified
- Phi Theta Kappa Honor Society
Timeline
Care Management Associate
Aetna
10.2023 - Current
Certified Medical Assistant
Ochsner Health
03.2020 - Current
Medical Assistant II
Baton Rouge General Primary Care
09.2019 - 03.2020
Customer Service Representative I
Centene
06.2017 - 09.2019
Care Management Associate
Aetna
04.2016 - 05.2017
Medical Assistant
Our Lady of the Lake
01.2013 - 04.2016
BBA - Business Administration
Strayer University
Associate of Applied Science - Information Technology
Kaplan University
Medical Assistant Diploma - Medical Assisting
MedVance Institute
High School Diploma -
Pierce County High School
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