Gabrielle Gambino
Westwego
Summary
Dynamic leader with proven success at Nothing Bundt Cakes, enhancing customer satisfaction and team productivity through effective problem-solving and time management. Skilled in verbal communication and team leadership, adept at motivating staff and improving operational strategies. Demonstrated ability to exceed performance goals and streamline business processes for peak efficiency.
Overview
4
4
years of professional experience
Work History
Opthalmic Tech
Ross Davis Retina
06.2024 - Current
- Performed thorough medical history assessments as part of the pre-examination process for new patients.
- Applied eye medications and drops to dilate pupils in preparation for examinations.
- Measured and recorded visual acuity and color vision testing.
- Streamlined data entry and patient record management, ensuring accuracy and accessibility of vital information.
Manager
Nothing Bundt Cakes
03.2022 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Onboarded new employees with training and new hire documentation.
- Improved marketing to attract new customers and promote business.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Crew Member
Sonic
08.2020 - 03.2022
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Trained new team members on procedures, customer service, and sales techniques.
- Operated cash register to ring up final bill and process various forms of payment.
Education
High School Diploma -
Keystone Academy
07.2022
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
Timeline
Opthalmic Tech
Ross Davis Retina
06.2024 - Current
Manager
Nothing Bundt Cakes
03.2022 - Current
Crew Member
Sonic
08.2020 - 03.2022
High School Diploma -
Keystone Academy
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