Gabrielle Petruska
Slidell
Summary
Personable and dedicated with extensive experience in the healthcare and sales industry. Solid team player with upbeat and positive attitude. Motivated to maintain customer/ patient satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
10
10
years of professional experience
Work History
Front Desk Patient Coordinator
Diagnostic Imaging Services
07.2024 - Current
- Maintained strict confidentiality of sensitive patient information while adhering to HIPAA
- Handled financial transactions with precision while discussing payment options with patients in a respectful manner.
- Managed high call volume effectively, prioritizing urgent matters while maintaining courteousness towards all callers.
- Facilitated communication among patients, medical professionals, and insurance companies, resolving issues promptly and professionally.
- Streamlined patient check-in process for faster and more accurate information gathering.
Shop Manager
GulfSouth AutoWorks
07.2022 - 05.2024
- Developed and implemented procedures for the efficient operation of the shop.
- Conducted regular stock takes to ensure accurate inventory records.
- Maintained high standards of customer service throughout the store.
- Responded to customer inquiries in a timely manner.
- Managed daily operations including opening and closing procedures, cash handling and banking activities.
- Resolved customer complaints promptly and professionally.
Legal Liaison
Paradigm Health System
04.2015 - 07.2022
- Developed and maintained effective relationships with attorneys and workers comp case workers.
- Organized and facilitated meetings, depositions, conferences, and other appointments.
- Coordinated communications between doctors and lawyers/ workers comp to ensure accurate information was shared in a timely manner.
- Scheduled patients, and confirmed all proper approvals and documents were received prior to the patient’s coming in.
- Acquired any and all approvals to insure that patient was receiving proper treatment in a timely manner.
Education
High School Diploma -
Slidell High School
Slidell, LA05-2013
Skills
- Customer Engagement
- Invoicing
- Social Media Marketing
- Employee Management
- Customer Service
- Insurance Verification
- Medical terminology knowledge
- Appointment Scheduling
- Record maintenance
- Stress Tolerance
- HIPAA Compliance
- Problem-Solving
- Registration and Admissions
- Multitasking and Organization
- Insurance company knowledgeable
- Insurance Billing
Timeline
Front Desk Patient Coordinator
Diagnostic Imaging Services
07.2024 - Current
Shop Manager
GulfSouth AutoWorks
07.2022 - 05.2024
Legal Liaison
Paradigm Health System
04.2015 - 07.2022
High School Diploma -
Slidell High School
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