Gabrielle Richardson
Gonzales,LA
Summary
Patient access representative and legal assistant with over 7 years of experience in customer service, healthcare administration, and team leadership. Skilled in patient registration, insurance verification, client relations, and administrative support. Known for strong communicative skills, accuracy, and delivering customer service
Overview
10
10
years of professional experience
Work History
Patient Access Representative
Our Lady of the Lake
Baton Rouge
07.2024 - Current
- Managed patient registration processes to ensure accurate data collection and compliance with healthcare regulations.
- Processing the information required for admittance, dismissal and insurance billing
- Verify insurance eligibility and benefits via web applications or phone, ensuring necessary pre-authorization/referrals are obtained
- Scheduling appointments and assigning appropriate length of visit per provider request
- Developed training materials for new hires, enhancing onboarding efficiency and staff knowledge retention.
- Increased efficiency in managing high call volumes by developing effective phone triage techniques for prioritizing urgent matters.
Legal assistant
Beverly Toups
Baton Rouge
01.2023 - 10.2023
- Utilized leadership skills to interview 12+ clients while providing strategic recommendation.
- Demonstrate organizational awareness by managing 20+ court files while spearheading case management initiatives.
- Led legal research for 10+ high profile court cases and implemented over 50 publication bans to protect the identity of victims.
Server
Albasha Greek and Lebanese
Prairieville
09.2016 - 01.2023
- Formally Trained new hires on menu items, computer systems, company standards, and customer service expectations
- Successfully managed 15 to 30 staff members at any given time by assigning tasks
- Served breakfast, lunch, and dinner to 50-100 customers per shift at a national chain.
- Memorize over 30 menu items and rotating special orders to give customized recommendations to guest
- Swiftly and successfully resolved conflict resulting in customer satisfaction
- Date of birth
Education
Business Administration - Accounting And Finance
Southeastern University
HammondSkills
- Demographics, including current employer, emergency contact information, insurance and case-specific information
- Compliance, banking laws and regulations
- Accounting systems and software
- Relationship building and management
- Math aptitude
- Ledger and balance sheet competency
Career Highlights
Managed high volume customer interaction across healthcare and services industries.
Managed 20+ legal cases files and currently patient registration, insurance verification, and scheduling process.
Trained and mentored new employees while helping maintain operational efficiency.
Expertise
- Revenue Growth
- Talent Development
- Workflow Delegation
- Team Leadership: 7+ years delegating and coaching cross-functional teams.
- Demonstrate organizational awareness by managing 20+ court files while spearheading case management initiatives.
Timeline
Patient Access Representative
Our Lady of the Lake
07.2024 - Current
Legal assistant
Beverly Toups
01.2023 - 10.2023
Server
Albasha Greek and Lebanese
09.2016 - 01.2023
Business Administration - Accounting And Finance
Southeastern University