Summary
Overview
Work History
Education
Skills
Timeline
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Gail Kretchmer

Haughton

Summary

Knowledgeable Store Manager with proven background in managing retail operations and leading teams to success. Known for optimizing store layouts and improving customer satisfaction through effective merchandising strategies. Demonstrated ability in team leadership and inventory management.


Experienced with operational management, team leadership, and customer service excellence. Utilizes strategic planning and problem-solving to enhance store efficiency. Track record of achieving sales targets and maintaining high standards in store presentation.


Retail management professional prepared to drive store performance and enhance customer experiences. Expertise in operational efficiencies and staff development. Known for fostering collaborative team environments and adapting to dynamic retail challenges. Proficient in sales strategies and inventory control.

Overview

20
20
years of professional experience

Work History

Store Manager

Party City
08.2024 - 03.2025
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Completed point of sale opening and closing procedures.

District Manager

Dollar Tree Stores
07.2020 - 06.2025
  • Supervised various locations, enforcing high-quality standards of operation.
  • Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
  • Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
  • Oversaw successful store openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.
  • Fostered an environment of open communication between management teams across the district to share best practices in operations optimization and problem-solving techniques.
  • Evaluated store performance regularly using data analysis tools to identify areas of improvement and implement targeted action plans for continuous growth.
  • Implemented inventory control measures to minimize waste and optimize product availability, ensuring optimal stock levels across all locations.

Store Manager

Dollar Tree/Family Dollar
08.2005 - 07.2020
  • Enhanced customer satisfaction through comprehensive staff training in service and product knowledge.
  • Maintained optimal inventory levels and organized backroom for efficient stock rotation.
  • Mentored new hires during onboarding, ensuring immediate readiness for their roles.
  • Rotated merchandise and displays to highlight new products and promotions.
  • Maximized sales potential through innovative visual merchandising and strategic store layouts.
  • Approved payroll submissions to ensure timely employee compensation.
  • Coached sales associates on product specifications and effective selling techniques, boosting customer satisfaction ratings.
  • Reconciled daily sales transactions to accurately log revenue and maintain financial integrity.

Education

High School Diploma -

Airline High School
Bossier City, LA

Skills

  • Leadership skills
  • Recruiting and hiring
  • Strategic planning
  • Customer service
  • Training and coaching
  • Attention to detail
  • Operations management
  • Team development
  • Multi-unit management
  • Team building practices
  • Employee scheduling
  • Policies and procedures

Timeline

Store Manager

Party City
08.2024 - 03.2025

District Manager

Dollar Tree Stores
07.2020 - 06.2025

Store Manager

Dollar Tree/Family Dollar
08.2005 - 07.2020

High School Diploma -

Airline High School

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Gail Kretchmer