Sales Associate/Shipping and Receiving Manager
Underhill Bonsai
2023 - 2025
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging. Managed setup and daily care of Bonsai trees and other plants
- Answered customer questions about sizing, accessories, and merchandise care.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Engaged with customers through social media platforms to promote store events and new arrivals, expanding store reach.
- Prepared shipping documents and invoices, processed payments, and fielded client questions.
- Pulled, verified, and packaged items for shipment.
- Enhanced customer satisfaction by resolving shipment issues promptly and professionally.
- Maintained positive relationships with representatives of UPS, FedEX, USPS, and DHL shipping companies.
- Determined most cost-effective procedures and routes for shipments.
