Gavin Massey
West Monroe
Summary
Dependable professional with experience and well-developed critical thinking, problem-solving and organizational skills. Exceptional communicator and team player trained in operating cash registers and serving customers. Goes above and beyond to serve guests and promote loyalty.
Overview
8
8
years of professional experience
2021
2021
years of post-secondary education
Work History
Crew Member
Johnny's Pizza House
West Monroe
09.2024 - Current
- Provided excellent customer service in fast-paced restaurant environment.
- Prepared and assembled pizza orders according to specifications.
- Maintained cleanliness and organization of kitchen and dining areas.
- Operated cash register and processed customer payments accurately.
- Assisted in inventory management and stock replenishment as needed.
- Demonstrated food safety practices to maintain health standards.
- Engaged with customers to enhance their dining experience effectively.
- Resolved customer complaints in a professional manner.
- Interacted pleasantly with guests to deliver quality customer service.
Shift Lead
Newk's Eatery
West Monroe
04.2021 - 08.2024
- Supervised team members to ensure efficient shift operations.
- Trained new staff on food preparation and customer service standards.
- Managed inventory levels and restocked supplies as needed.
- Addressed customer inquiries and resolved issues promptly during shifts.
- Implemented training programs to enhance team performance and service quality.
- Coordinated with kitchen staff to maintain timely meal preparation.
- Assisted in the training of new employees.
- Performed opening and closing procedures such as setting alarm systems, counting money.
- Coached and trained employees and managed daily work assignments to enhance operations.
Usher
Tinseltown Movie Theater
West Monroe
02.2018 - 03.2020
- Greeted patrons and ensured a welcoming environment at the cinema.
- Assisted guests in locating their seats and addressing seating inquiries.
- Monitored theater cleanliness and maintained a tidy presentation throughout screenings.
- Enforced rules for guest behavior to ensure a safe viewing experience.
- Directed traffic flow during peak hours to enhance guest access and comfort.
- Provided information about movie showtimes, features, and promotions to guests.
- Collaborated with staff to prepare for special events and screenings effectively.
- Resolved guest concerns promptly to maintain satisfaction during visits.
- Answered questions from guests about events, venues, times.
- Verified tickets for entry into the venue.
- Directed guests to correct location by documented ticket seats and answered questions about facility amenities.
Education
West Monroe High School
West Monroe, LASkills
- I have experience with handling money
- I have excellent customer service and am capable of resolving issues and communicating effectively
- I am adaptable and capable of working in fast paced environments while maintaining company standards
Timeline
Crew Member
Johnny's Pizza House
09.2024 - Current
Shift Lead
Newk's Eatery
04.2021 - 08.2024
Usher
Tinseltown Movie Theater
02.2018 - 03.2020
West Monroe High School