Summary
Overview
Work History
Education
Skills
Timeline
Generic

Genee Nevels

New Orleans

Summary


Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

11
11
years of professional experience

Work History

Server

Hilton New Orleans Riverside
06.2023 - Current
  • Company Overview: Drago's Seafood Restaurant
  • Process transactions and manage cashiering functions with precision, ensuring accurate end-of-day financial reporting
  • Employ upselling techniques to achieve a significant 20% boost in sales revenue
  • Deliver exemplary guest service, consistently receiving positive feedback for attentiveness and accuracy in order taking and POS system input
  • Drago's Seafood Restaurant

Assistant Store/ Operations Manager

Dollar Tree Inc./ Family Dollar Stores
11.2022 - 05.2023
  • Managed daily operations, ensuring adherence to opening and closing protocols in a supervisory capacity
  • Conducted staff training and development to align with company operational standards and practices
  • Oversaw financial reporting, including store deposits and profit tracking, while maintaining inventory accuracy and processing damaged goods

Independent Contractor Courier

Delivery Drivers Inc.
06.2021 - 10.2022
  • Conducted thorough pre and post-delivery inspections to ensure merchandise integrity, and reported any discrepancies
  • Ensured accuracy of deliveries by meticulously verifying shipment contents against shipping instructions
  • Maintained punctuality and customer satisfaction through strategic route planning to facilitate on-time deliveries

Insurance Sales Agent and Consultant

KTS Insurance Agency
01.2017 - 10.2021
  • Addressed and resolved client issues, serving as a primary contact for insurance account inquiries
  • Enhanced customer satisfaction and retention by forging strong relationships through consistent communication and personalized service
  • Kept abreast of insurance product updates and industry changes to effectively cross-sell and meet client needs

Customer Service Lead

Five Happiness Restaurant
03.2014 - 09.2017
  • Resolved customer service issues using company processes and policies and provided updates to customers.
  • Enhanced customer satisfaction by resolving complex issues and providing timely solutions.
  • Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
  • Assisted with order taking to assure accuracy of food and beverage order.

Education

Bachelor of Science - Business Administration

Columbia Southern University
Orange Beach, AL
11-2022

Skills

  • Verbal and written communication
  • Time management
  • Multi-tasking ability
  • Detail-oriented
  • Customer service
  • Adaptability
  • Critical thinking
  • Problem resolution
  • Relationship building
  • Data entry

Timeline

Server

Hilton New Orleans Riverside
06.2023 - Current

Assistant Store/ Operations Manager

Dollar Tree Inc./ Family Dollar Stores
11.2022 - 05.2023

Independent Contractor Courier

Delivery Drivers Inc.
06.2021 - 10.2022

Insurance Sales Agent and Consultant

KTS Insurance Agency
01.2017 - 10.2021

Customer Service Lead

Five Happiness Restaurant
03.2014 - 09.2017

Bachelor of Science - Business Administration

Columbia Southern University
Genee Nevels