Generra Banks, RN, CCM
Houma
Summary
Diverse and compassionate registered nurse with almost 13 years of experience across the areas of med-surg, telemetry, case management, and behavioral health.
Committed to providing patient-centered and holistic care, complex care coordination, and supporting whole-person well-being with empathy and clinical knowledge.
Professional Objectives
- Utilizing best practice standards to provide quality and safe care leading to improved patient health goals, outcomes, and experience.
- Maintaining the most recent knowledge and up to date evidence- based nursing practices and techniques.
- Working with a growing health care company that is consistently evolving to meet the healthcare needs of current and chronic patient healthcare challenges.
Overview
13
13
years of professional experience
1
1
Certification
Work History
RN-Care Advocate (Remote)
Optum
10.2025 - 04.2026
- Performing daily member telephonic outreach to members to engage in case management services
- Providing case management services to at risk individuals who have severe mental illness with co-morbidities
- Providing case management services to individuals who are transitioning from residential treatment facilities, inpatient mental health hospitalizations, and group homes back into the community
- Performing required medical and behavioral assessment to assess and anticipate member’s needs
- Connected members to community resources and medical/behavioral providers based on individual needs.
- Coordinated follow-up care and services, ensuring continuity of support for members.
- Performing field and onsite visits to members in their home, specific location in the community, and/or medical/behavioral facilities
- Collaborated with Medical Director and management to address member’s case.
- Discussing and coordinating of Assertive Community Treatment services with providers
- Sharing and obtaining member medical/behavioral treatment plan from providers
- Provided crisis intervention for members, addressing urgent needs both virtually and in-person.
- Working with adults and pediatrics who have state provided-Medicaid Insurance
RN-Behavioral Health Advocate (Remote)
Optum
07.2023 - 10.2025
- Providing clinical and operational consultation to members that are at high risk with multiple behavioral conditions such as Major depression disorder, Generalized Anxiety Disorder, Bipolar, Schizophrenia, PTSD, Trauma, and mood disorders. Also, providing clinical and operational support to members that have combined mood disorders along with endocrine disorders such as diabetes, hyperthyroid and hypothyroid conditions.
- Providing clinical support and crisis support to members with a high PHQ-9 and GAD-7 score.
- Addressed urgent member needs through crisis intervention support across diverse settings.
- Working with the Interdisciplinary team to ensure Whole Health Engagement members receive needed support and services to prevent and close any gaps in care
- Provided clinical and operational support to Your Care Navigator interdisciplinary team, enhancing collaboration among Community Health Works, Peer Bridgers, and Wellness Coordinators.
- Acting Team lead of Whole Health Engagement team to support manager needs and operational support
- Performed monthly chart audits and addressed team members' audit needs.
- Facilitated onboarding for new hires by delivering targeted training and ongoing support.
- Working with adults who have state provided-Medicaid Insurance
RN Clinician/case manager
Ochsner Medical Center-Kenner
03.2022 - 07.2023
- RN clinician/case manager for the Ochsner Medical Center-Kenner Priority Care Clinic which is the hospital follow up clinic.
- Recruited patients for Priority Care clinic with diagnoses of Sepsis, Congestive Heart Failure, Stroke, Pneumonia, Chronic Obstructive Pulmonary Disease, Critical lower limb ischemia, Osteomyelitis, focusing on Medicare patients to prevent hospital readmissions.
- Going to the hospital to speak to patients and inform them of the Priority Care clinic’s purpose and goals to prevent hospital readmission. Discussing their hospital follow-up appointment and identifying barriers that would prevent them from attending their clinic visit.
- Working with the hospital case management team on discovering potential Priority Clinic patients.
- Attending daily MD rounds via in person and via zoom to obtain potential Priority Care clinic patients
- Coordinated care by setting patients up with new primary care doctors, scheduling and faxing specialty referrals, home medical equipment orders, and home health referrals for all payor sources and self-pay patients.
- Rooming patients for their Priority Care clinic visit including asking them questions per clinic policy, taking their vital signs, and doing a full medication reconciliation of their medication. Assessing any mental health concerns.
Transitional Navigator
Ochsner Medical Center-Kenner
10.2018 - 03.2022
- Developed and implemented discharge plans for a diverse patient population, including telemetry, med-surg, orthopedic, neurosurgery, podiatry, neuroendocrine tumor, homeless, psychiatric, and geriatric psychiatric patients.
- Facilitated the development of effective discharge plans by collaborating with patients, families, and healthcare teams.
- Educated patients and families on compliance with discharge plans, emphasizing follow-up appointments and medication adherence to prevent hospital readmissions.
- Trained and mentored new nursing staff on protocols and best practices.
- Serving as a Co-instructor for hospital’s orthopedic joint camp which included educating and instructing patients on how to prepare themselves for their upcoming joint replacement surgeries.
- Performing discharge planning assessments and discharge reassessments per CMS guidelines.
- Completing a Medicare Outpatient Observation Notice on appropriate patients per CMS guidelines
- Completing a Medicare Important Message on appropriate patients per CMS guidelines
- Coordinating local, statewide, and out of state home health services (skilled nursing, physical therapy, speech therapy) with various home health vendors for patients with various insurances
- Coordinating local, statewide, and out of state home infusion services with various vendors such as intravenous antibiotics, intravenous antifungals, enteral tube feeds, and total parental nutrition.
- Coordinating hospice services for patients that are discharging home, to a nursing home, or to an inpatient hospice facility.
- Coordinating delivery of and delivering patients home medical equipment to bedside such as crutches, canes, rolling walkers, bedside commodes, etc.
- Coordinating local, statewide, and out of state skilled nursing facility placement, inpatient rehab placement, long term acute care hospital placement, shelter placement for the homeless, medical shelter placement for Covid 19 patients, shelter placement hurricane victims, and inpatient psychiatric hospital placement.
- Coordinating delivery of negative pressure vacuum therapy (wound vac) for patients for adequate wound healing
- Coordinating delivery of portable home oxygen and home oxygen concentrators per patient qualifying for home oxygen per CMS guidelines.
- Mandated reporting to EPS and APS per patient who meet necessary criteria with required follow up
- Coordinated with outpatient pharmacies to secure medication cost assistance and obtain coupons for eligible patients, improving access to necessary treatments.
- Scheduling hospital follow up appointments for primary care and specialty physicians
RN Staff Nurse-Telemetry
Ochsner Medical Center-Kenner
09.2013 - 10.2018
- Managed admit/discharge process for incoming patients in telemetry/med-surg unit, conducting head-to-toe assessments, administering medications via multiple routes, collaborating with healthcare team to ensure comprehensive patient care, and monitoring patients on continuous cardiac monitoring.
- Managed care for multiple patients with various comorbidities including CHF, stroke, diabetes, COPD, heart attack, ESRD, HIV, GI bleeding, and psychiatric disorders.
- Providing care to patients with peg tubes with tube feedings, tracheotomies, and chest tubes.
- Performing wound care on patients with Stage 1 to Stage 4 pressure ulcers, cellulitis, venous stasis ulcers, and diabetic ulcers and managing patients with a wound vac.
- Provided post-operative care to ensure safe recovery for Cath lab patients.
- Completing outcome driven patient specific care plans.
- Performed effective hourly rounding and bedside shift report.
- Served as staff nurse, relief charge nurse, permanent unit preceptor, and unit mentor, fostering team development and enhancing patient care.
- Functioned as a preceptor for LSU BSN graduating nursing students in Spring 2017.
- Worked across multiple units, including Endoscopy, Mother/Baby unit, and ER.
Education
Master of Science - Mental Health And Wellness-Integrated Health
Grand Canyon University-Online
Phoenix, AZ06-2026
Bachelor of Science - Nursing
Nicholls State University
Thibodaux, LA05-2013
Diploma -
Terrebonne High School
Houma, LA05-2008
Skills
- Case management
- Care coordination
- Care plan development
- Patient education
- Crisis intervention
- Care transition support
- Remote/Telehealth Nursing
- At-risk patient care
- Medication management
- Patient monitoring
- Disease management
- Epic EHR management
- Health advocacy
- Health and wellness expertise
- Cultural competency
- Team leadership
- Mentorship programs
- Compassion and empathy
Additional Skills
- Proficient in electronic medical record computer documentation including EPIC and Community Care.
- Proficient MS Word, MS Excel, MS One Note, and MS PowerPoint.
Certification
- Registered Nurse, Louisiana State Board of Nursing, RN141318
- ANCC Certification: Medical-Surgical Nursing, 2018000200, 04/01/18-04/01/23
- American Heart Association-BLS for Healthcare Providers, 04/01/26
- CCMC Certification: Case Management, 4268366, 09/01/24
Work Related Awards
Stroke Champion Award, 02/01/17
Timeline
RN-Care Advocate (Remote)
Optum
10.2025 - 04.2026
RN-Behavioral Health Advocate (Remote)
Optum
07.2023 - 10.2025
RN Clinician/case manager
Ochsner Medical Center-Kenner
03.2022 - 07.2023
Transitional Navigator
Ochsner Medical Center-Kenner
10.2018 - 03.2022
RN Staff Nurse-Telemetry
Ochsner Medical Center-Kenner
09.2013 - 10.2018
Master of Science - Mental Health And Wellness-Integrated Health
Grand Canyon University-Online
Bachelor of Science - Nursing
Nicholls State University
Diploma -
Terrebonne High School