Geneva Lombard
New Orleans
Summary
Experienced operations manager and retail sales professional with the ability to work independently with minimum oversight or collaboratively within team environments. Possesses excellent communication and customer service skills. Highly-motivated and reliable professional with the ability to achieve set goals and standards.
Overview
2027
2027
years of professional experience
Work History
Manager
RaceTrac
New Orleans
07.2026 - Current
- Managed daily store operations and ensured excellent customer service.
- Supervised staff scheduling and training to optimize team performance.
- Implemented visual merchandising standards to enhance product presentation.
- Monitored inventory levels and coordinated restocking processes efficiently.
- Resolved customer inquiries and complaints, ensuring satisfaction and loyalty.
- Conducted team meetings to communicate goals and motivate employees effectively.
- Monitored staff performance and addressed issues.
- Collaborated with corporate management on strategic planning initiatives for store growth.
- Enforced customer service standards and resolved customer problems to uphold quality service.
Store Manager
Five Below
New Orleans
07.2022 - 05.2024
- Supervised daily store operations and maintained efficient workflow.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Trained and mentored staff on customer service best practices.
- Developed schedules to ensure adequate staffing during peak hours.
- Created weekly work schedules for store personnel.
- Resolved customer inquiries and complaints with effective problem-solving strategies.
- Managed inventory levels and organized stockroom for optimal accessibility.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Addressed customer complaints promptly to ensure satisfaction. in a timely manner.
- Recruited, trained and supervised new employees.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Ensured compliance with safety regulations and company policies.
Assistant Store Manager
Family Dollar
New Orleans
07.2022 - 11.2022
- Supported Store Manager in daily operations by monitoring inventory levels, ensuring store cleanliness, and completing necessary paperwork.
- Aided Store Manager in supervising and training Store Associates on Family Dollar operating practices to enhance team effectiveness.
- Took on management responsibilities in the absence of the Store Manager.
- Supported Store Manager by ordering merchandise and recording cash register deposits and receipts.
- Contributed to loss prevention efforts by implementing strategies aimed at reducing theft.
- Ensure store remains clean and well-stocked for customers.
- Assisted in unloading merchandise from delivery trucks and transferring items from the stockroom to shelves.
- Greet and assist customers in a hospitable, approachable manner, answer their questions and address issues and concerns.
- Provided exceptional service to customers.
Team Associate
Walmart
Harahan
08.2022 - 11.2022
- Sorted products in backroom for efficient organization. efficiently in backroom to maintain organization.
- Stocked products on shelves to ensure availability for customers.
- Maintained neat and clean aisles to enhance shopping experience.
- Engaged vendors and drivers positively to foster strong working relationships.
- Sorted products in backroom to maintain organization and accessibility.
Operations Manager
First Klass Enterprise
Harvey
12.2019 - 06.2022
- Plan operational strategies with owners and senior management
- Assisted with budgeting, inventory management, operations, and customer service initiatives.
- Supervise Area Managers, Site Supervisors and Team LeadsDRAFT
- Filled in for absent staff during call-ins and no-shows to ensure operational continuity.
- Perform employee performance reviews and evaluations
- Attended weekly staff meetings to track time, review completed tasks, and plan outstanding tasks.
- Managed coverage for shifts by stepping in during employee absences to maintain staffing levels.
- Comply with all safety policies and procedures relating to the performance of tasks, use of products or supplies, and incident reporting.
Retail Merchandiser
Red, White, and Blue Thrift Store
Harahan
12.2007 - 12.2011
- Enhanced customer experience and increased sales by providing assistance and guidance throughout shopping
- Ensured store readiness through retail styling, display monitoring, removal of damaged or dated products, and optimal product presentation
- Tracked inventory levels by submitting daily reports for timely stock management
Manager
Rainbow Shops
New Orleans
- Managed daily store operations and ensured excellent customer service.
- Supervised staff scheduling and training to optimize team performance.
- Implemented visual merchandising standards to enhance product presentation.
- Monitored inventory levels and coordinated restocking processes efficiently.
- Developed promotional displays to attract customer attention and drive sales.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Education
Some College (No Degree) -
Delgado Community College
New Orleans , LASkills
- Point of Sale Systems
- Store Operations
- Financial Oversight
- Sales forecasting
- Stock Control
- Shrink Management
- Data analysis
- Leadership & Mentoring
- Staff training
- Effective communication
Timeline
Manager
RaceTrac
07.2026 - Current
Team Associate
Walmart
08.2022 - 11.2022
Store Manager
Five Below
07.2022 - 05.2024
Assistant Store Manager
Family Dollar
07.2022 - 11.2022
Operations Manager
First Klass Enterprise
12.2019 - 06.2022
Retail Merchandiser
Red, White, and Blue Thrift Store
12.2007 - 12.2011
Manager
Rainbow Shops
Some College (No Degree) -
Delgado Community College