Summary
Overview
Work History
Education
Skills
Core Competencies
Immediate Value Offered
Certification
Accomplishments
Timeline
Generic

Genevive Peternell

Ponchatoula

Summary

Accomplished leader with a strong background in training and mentoring. Demonstrated success in implementing effective communication strategies and ensuring compliance with operational standards, committed to enhancing workforce capabilities and achieving business objectives.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Unit Manager

Waffle House
Hammond
04.2025 - Current
  • Schedule all hourly associates per red lines required by corporate.
  • Interview, hire, terminate, and counsel all associates as necessary per all Waffle House policies.
  • Keep constant inventory of all food items in store to verify proper inventory levels.
  • Pay out any invoices required by Waffle House protocols.
  • Receive and verify all inventory incoming and outgoing from unit.
  • Train all new associates per Waffle House Way SOP's.
  • Prepare all customer orders per specific request.
  • Complete all maintenance tasks per Waffle House Way SOP's.
  • Complete all training exercises assigned by corporate.
  • Attend all meetings as required by upline management.
  • Keep food cost percent at or below goal as set forth by upline management.

Construction Superintendent

AOT Roofing and Construction
Hammond
01.2023 - 04.2025
  • Review job details with crew and any changes that occurred every morning.
  • Ensure all materials and equipment are on the job site.
  • Client customer service- review any issues, changes, or scheduling jobs with clients.
  • Perform work on site per contract with customers.
  • Review time sheets and process payroll weekly.
  • Reviewing the budget constantly to maximize profits.
  • Walk potential jobs to review customers' needs and construct bid to be submitted.
  • Bill out jobs and collect payments per contracts or schedule of values.
  • Track incoming and outgoing inventory and conduct inventory counts quarterly.
  • Apply for any permits required for contract

Warehouse Lead and Safety Specialist

Walmart Regional Realty Executive Warehouse – RREW
Hammond
01.2020 - 01.2023
  • Collaborate with the executive team in identifying and addressing workforce needs in support of accomplishing key business objectives; part of the responsibilities includes ensuring proper recruiting support to strategically align workforce staffing plan.
  • Applied a dynamic approach, defined and embedded a culture of innovation in all operations, including in the coordination of inventory verification by utilizing cycle counts and verifying within the Control Tower Inventory Software.
  • Exhibit strong organizational skills and leadership abilities while assigning outbound associates picklists of items requested by the store, planning and implementing monthly, quarterly, and annual conformity inspections in compliance with OSHA and Walmart Standards.
  • Liaison between the upper management and staff, managing competing demands as well as different requirements and expectations to ensure alignment with the overall strategic vision; hold meetings with all associates in matters of information flow and participate in one-on-one meetings with associates to discuss disciplinary actions, aspirations, and various issues encountered daily.
  • Assist multiple RREW’s in setting up the safety programs, train newly hired or promoted leads, and attend weekly safety meetings with corporate EHS Officer and all other RREW leads.
  • Acquired and enhanced the ability to analyze data to determine the root cause of a problem, develop alternatives, and make recommendations to resolve a wide variety of logistics-related issues.
  • Assign associates all tasks for the upkeep of warehouse including housekeeping, organization, cleaning of break rooms and other areas; schedule any maintenance on equipment in the warehouse, such as heavy machinery, wrapping machine, ballers, and run all heavy equipment within the warehouse, including Crown RM, RC, PE, and Stock Picker.

Shipping and Receiving Specialist | Parts-to-Service Clerk

Bayou Motorcycles – DBA Harley Davidson
Hammond
01.2018 - 01.2020
  • Improved and developed business performance within logistics and transportation constraints, coordinating shipping and receiving schedules with transportation contacts to ensure delivery needs are met.
  • Performed data entry to maintain inventory control accountability; provide order status and other customer service inquiries as required.
  • Successfully achieved the shipping and receiving of materials and services that fell within the scope of responsibility while driving cost savings efforts and developing long-term relationships with the related suppliers.
  • Responsible for creating, implementing, and supervising warehouse quality control assurance by leveraging knowledge in proprietary software.
  • Worked with the quality control department to rectify any customer complaints or quality issues with inventory and follow up with suppliers to ensure any issues are addressed, corrected, and credited if required.

Customer Service Representative | Dispatcher

Vision Security
Glenwood Springs
01.2019 - 12.2019
  • Received recognition for timely and accurate handling and resolving customer complaints, leveraging tact and diplomacy via phone or e-mail while providing resolutions to their situations.
  • Developed a highly empathetic client relationship by maintaining regular contact with the established customer base, emphasizing developing long-term relationships to ultimately achieve goals.
  • Ensured all technicians have the necessary information for service calls by managing inventory level, contacting correct parties to gain access to locations for the technicians to complete requested work, and redirecting technicians as needed to service locations.
  • The first point of contact for current and potential clients, subcontractors, and technicians; reviewed service tickets for any follow-up service or quotes needed while updating all information received from our clients.

Assistant Security Director

Andy Frain Security Services
Baton Rouge
01.2018 - 12.2018
  • Conducted investigations on complaints from mall occupants and visitors while trained all new hires on policies, procedures, and job descriptions; interviewed all prospective employees and offered positions when available.

Scheduling Manager

Securitas Security Services Inc.
Boise
01.2017 - 01.2018
  • Identified location complexity and capacity challenges, planning and organizing employee scheduling to provide effective service in all situations while minimizing payroll OT; mediated issues between employees and clients with diverse backgrounds.

Safety Attendant

Onpoint Industrial Services
Houston
01.2017 - 12.2017
  • Assigned as Exxon Mobile Permit Acceptor, ensuring a positive, professional, and safe work environment by removing all possible fire hazards and complying with all safety regulations; monitored hot work to ensure 100% spark containment.

Safety Attendant Foreman

Total Safety
Houston
01.2016 - 01.2017
  • Reviewed, evaluated, and analyzed work environments to control, eliminate and prevent disease or injury caused by chemical, physical and biological, and ergonomic risks to workers while enforcing site-specific OSHA Regulations.

Operations Supervisor

Patriot Security EOC
Houston
01.2016 - 12.2016
  • Demonstrated awareness and exercised diversity among teams by creating a collaborative environment focused on open communication, respect, and objectivity; counseled, coached, and disciplined employees regarding company and client policies for forty-five sites.

Foreman

EMR Incorporated - Avian Flu Project
Los Angeles
01.2015 - 12.2015
  • Maintained 214 daily logs of weather updates, incidents, and management and USDA site visits while supervising clean-up crew internally and externally for safety protocols, proper biohazard gear, LEL, CO, Oxygen Levels, and other legal safety compliance rules.

Assistant Security Director | Operations Manager | HRC Site Supervisor

Universal Protection Services
Kenner, Baton Rouge, Lafayette
01.2011 - 01.2015
  • Administered and supervised the security by establishing integrity, vigilance, and helpfulness for eight locations, including Kinder Morgan Chemical Plant, AT&T Call Center, New Orleans International Airport, Wyndham Labelle Maison, and Wyndham French Quarter with an unbilled OT of under 1.2% in weekly payroll.

Office Manager | Quality Control | Customer Service Representative

Crown Roofing and Construction
Kenner
01.2007 - 01.2011
  • Managed office for hurricane repairs and performed FEMA Quality Control Inspections, negotiating contracts and job site security that allowed us to achieve a 45% net profit margin.

Education

Bachelors of Science - Business Administration with Concentration in Entrepreneurship

Southern New Hampshire University
05-2026

Associate of Science - Business Administration

Colorado Technical University
12.2019

Skills

  • Business Management
  • Change Management
  • Performance Improvement
  • HR Operations Management
  • Project Management
  • Cross-functional Collaboration
  • Resource Management
  • Communication Strategies
  • MS Office Suite
  • Training and Mentoring
  • REP Receiving Software
  • GTA Payroll Software
  • Customer Service Management
  • Relationship Development
  • Team Building
  • Leadership
  • Communication
  • Active Listening
  • Flexibility
  • Reliability
  • Growth Mindset
  • Adaptive Learner
  • Perseverance
  • Time Management
  • Multitasking
  • Analytical Thinker
  • Technology Savvy
  • Client-Oriented

Core Competencies

  • Project Management, Excellent project management skills with expertise in creating plans, coordinating resources, supervising teams, controlling budgets, and managing programs performance. Adept at crafting and presenting progress reports, continuous improvement project proposals, and documentation.
  • Customer Service Management/Relationship Development, Personable with innate relationship-building qualities and a track record of developing/nurturing collaborative relationships with stakeholders, staff, vendors, and upper management teams. Constantly assumed high demanding responsibilities while ensuring to meet and surpass business and clients’ expectations.
  • Team Building/Leadership, Strong leadership experience conducting team building and management. Demonstrate expertise in forming and overseeing high-performance staff. Provide direction, mentor staff, develop productive staff relationships, monitor performance, and motivate the team to attain and surpass organizational goals.

Immediate Value Offered

  • Business Management
  • Change Management
  • Performance Improvement
  • HR Operations Management
  • Project Management
  • Cross-functional Collaboration
  • Resource Management
  • Communication Strategies
  • MS Office Suite
  • Training and Mentoring
  • REP Receiving Software
  • GTA Payroll Software

Certification

National Center for Construction Education and Research (NCCER) Certificates: CSSS/ CSST / Field Safety / Safe Supervisor

OSHA 30 Certificate

Crown RM, RC, PE, Stock Picker – Certifications

ServSafe Certification

TWIC (Transportation Workers Identification Credentials)

Accomplishments

Member of the NSLS (National Society of Leadership and Success)

Timeline

Unit Manager

Waffle House
04.2025 - Current

Construction Superintendent

AOT Roofing and Construction
01.2023 - 04.2025

Warehouse Lead and Safety Specialist

Walmart Regional Realty Executive Warehouse – RREW
01.2020 - 01.2023

Customer Service Representative | Dispatcher

Vision Security
01.2019 - 12.2019

Shipping and Receiving Specialist | Parts-to-Service Clerk

Bayou Motorcycles – DBA Harley Davidson
01.2018 - 01.2020

Assistant Security Director

Andy Frain Security Services
01.2018 - 12.2018

Scheduling Manager

Securitas Security Services Inc.
01.2017 - 01.2018

Safety Attendant

Onpoint Industrial Services
01.2017 - 12.2017

Safety Attendant Foreman

Total Safety
01.2016 - 01.2017

Operations Supervisor

Patriot Security EOC
01.2016 - 12.2016

Foreman

EMR Incorporated - Avian Flu Project
01.2015 - 12.2015

Assistant Security Director | Operations Manager | HRC Site Supervisor

Universal Protection Services
01.2011 - 01.2015

Office Manager | Quality Control | Customer Service Representative

Crown Roofing and Construction
01.2007 - 01.2011

Bachelors of Science - Business Administration with Concentration in Entrepreneurship

Southern New Hampshire University

Associate of Science - Business Administration

Colorado Technical University
Genevive Peternell