Gentry Torrance
New Orleans
Summary
Professional Security Officer with six years of armed and unarmed experience in the private security sector. Expertise in deescalating, volatile, and potentially dangerous situations. Able to perform under stress when responding to medical emergencies, bomb threats, fire alarms, elevator entrapments, environmental hazards, or other incidents. Experience in operating surveillance equipment, screening individuals for weapons, and contraband. Experience in the use of restraint devices to subdue or immobilize combative individuals. Effective verbal and written communication skills. Strong interpersonal, organizational, multitasking, and problem-solving skills. Proficiency in Word, Excel, Access, Power Point, and Outlook. Trained and certified in the use of firearms, batons, pepper spray, and handcuffing. Trained in active shooter scenarios. Trained and certified by the American Heart Association in basic life support CPR/AED.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Public Safety Officer
LCMC Health/University Medical Center
10.2022 - 10.2024
- Maintained accurate records of incidents and actions taken during shifts, contributing to effective communication between team members and supervisors.
- Performed crowd control duties during large gatherings or events, maintaining order while prioritizing the safety of all attendees.
- Collaborated with law enforcement agencies to share intelligence, coordinate responses, and support investigations into criminal activity.
- Participated in ongoing training sessions to stay up-to-date on best practices in public safety operations and procedures.
- Monitored surveillance systems for potential threats or suspicious behavior around critical infrastructure, reporting findings to appropriate authorities for further investigation.
- Secured crime scenes, gathered evidence, and questioned witnesses.
- Monitored crowded public areas and events to mitigate risk and promote safety.
- Managed traffic flow during special events or road closures, ensuring minimal disruption to motorists while prioritizing pedestrian safety.
- Responded to emergency calls efficiently, providing immediate assistance and coordinating with other emergency services.
- Conducted thorough investigations into public safety incidents, compiling detailed reports for further action.
- Conducted searches of individuals, vehicles and premises.
- Checked vehicle equipment for proper functioning prior to use.
- Fostered safer environment by identifying and addressing potential hazards in public spaces.
- Attended public gatherings to maintain order.
- Supervised crowds at busy events to prevent injuries and property destruction.
- Notified emergency personnel of incidents requiring medical assistance and aid.
Armed Security Officer
Ochsner Health System
10.2021 - 07.2022
- Responded quickly to incidents and assessed active situations for security concerns.
- Underwent and maintained firearms certification in compliance with state laws and organizational standards.
- Performed hourly patrols of building areas, parking lots and facility grounds.
- Completed full building and grounds patrols to spot and investigate concerns.
- Demonstrated sound judgment under pressure when making critical decisions regarding site safety and threat mitigation measures.
- Responded decisively to emergency situations with effective crisis management tactics, mitigating potential harm or damage.
- Controlled access to property to secure facility and grounds from unauthorized entry.
- Reduced incidents of theft and vandalism by maintaining a strong visible presence at designated checkpoints.
- Maintained detailed incident reports, providing clear documentation of events for management review and action planning.
- Participated in ongoing professional training, staying current on industry trends and best practices for armed security officers.
- Provided exceptional customer service, addressing concerns and directing visitors to appropriate departments or personnel.
- Operated communication equipment to maintain contact with other security personnel during emergency calls.
- Supported criminal investigations by collaborating fully with local law enforcement representatives.
- Streamlined incident reporting processes by implementing electronic documentation methods for increased efficiency and accuracy.
- Enhanced security and safety by conducting regular patrols around facility perimeter.
- Ensured safe transportation of high-value items with meticulous planning and execution of security measures.
- Maintained high standards of professionalism, serving as point of contact for security concerns for employees and visitors.
- Provided first response to emergency situations, coordinating with law enforcement and emergency medical services for effective resolution.
- Responded quickly to emergency situations to assess and deflect issues.
- Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Wrote detailed reports of all security breaches and investigations.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.
- Investigated suspicious activities and persons to maintain security of premises.
- Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
- Leveraged physical or verbal techniques to investigate suspicious activities and resolve concerns.
- Enforced company policies and procedures consistently across various sites while maintaining professionalism at all times.
- Maintained confidentiality to protect sensitive information and prevent harmful release of information.
- Cooperated with security personnel and law enforcement to share information and coordinate responses to security incidents.
- Managed access control systems, ensuring only authorized individuals gained entry to restricted areas.
- Improved response times to emergencies with efficient coordination and communication among team members.
- Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
Armed Security Officer
Inner Parish Security Corporation
07.2020 - 10.2021
- Responded quickly to incidents and assessed active situations for security concerns.
- Underwent and maintained firearms certification in compliance with state laws and organizational standards.
- Performed hourly patrols of building areas, parking lots and facility grounds.
- Controlled access to property to secure facility and grounds from unauthorized entry.
- Reduced incidents of theft and vandalism by maintaining a strong visible presence at designated checkpoints.
- Maintained detailed incident reports, providing clear documentation of events for management review and action planning.
- Enhanced security and safety by conducting regular patrols around facility perimeter.
- Responded quickly to emergency situations to assess and deflect issues.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Wrote detailed reports of all security breaches and investigations.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Investigated suspicious activities and persons to maintain security of premises.
- Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
- Leveraged physical or verbal techniques to investigate suspicious activities and resolve concerns.
- Completed full building and grounds patrols to spot and investigate concerns.
- Demonstrated sound judgment under pressure when making critical decisions regarding site safety and threat mitigation measures.
- Assessed evolving security threats and trends, proactively adjusting patrol patterns and strategies to maintain a safe environment.
- Safeguarded valuable assets through diligent surveillance and appropriate response to potential threats.
- Achieved significant reduction in unauthorized access incidents through diligent perimeter checks and access control verification.
- Maintained high standards of professionalism, serving as point of contact for security concerns for employees and visitors.
- Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
- Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
Unarmed Security Officer
Allied Universal Security Services
08.2019 - 01.2021
- Completed full building and grounds patrols to spot and investigate concerns.
- Directed guests around building and answered accessibility questions.
- Monitored alarm systems to detect any unauthorized entries into protected areas.
- Enhanced safety by conducting thorough and regular patrols of the premises.
- Responded quickly to incidents and assessed active situations for security concerns.
- Consistently maintained compliance with all site-specific guidelines, regulations, policies, procedures while carrying out duties as an Unarmed Security Officer.
- Leveraged physical or verbal techniques to investigate suspicious activities and resolve concerns.
- Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
- Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
- Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.
- Investigated suspicious activities and persons to maintain security of premises.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Monitored surveillance cameras to identify suspicious activity and prevent possible crime.
- Assisted visitors and customers to provide directions, answer questions and meet requests.
- Patrolled parking lots and garages to determine security of vehicles and property.
- Provided exceptional customer service to clients, addressing concerns and providing appropriate solutions.
- Patrolled commercial property and associated parking garage.
- Maintained detailed reports of daily activities, incidents, and irregularities for management review.
- Contributed to a positive work environment through excellent teamwork and collaboration with colleagues.
- Proactively participated in ongoing training sessions to remain current on industry best practices for effective security management.
- Prevented theft and vandalism by maintaining a visible presence and closely monitoring surveillance cameras.
- Assisted in reducing workplace violence by recognizing potential threats and coordinating appropriate responses.
- Ensured secure access to facilities by verifying identification and implementing visitor protocols.
- Verified each individual's right to enter restricted areas and denied access to unauthorized persons.
- Facilitated swift resolution of conflicts between individuals on-site using strong interpersonal skills and conflict-resolution techniques.
- Demonstrated sound judgment in identifying potential risks, taking appropriate action to prevent incidents from escalating.
- Reported fires, medical emergencies and criminal activity to authorities to receive prompt response and attention.
- Prevented crimes through careful observation and investigation of suspicious and unusual behavior.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Wrote detailed reports of all security breaches and investigations.
- Examined doors, windows and gates to verify security.
Store Detective & Security Officer
Metro One Loss Prevention Service Group (Guard Division), Inc.
10.2019 - 01.2020
- Improved store safety by conducting regular inspections for potential hazards and violations.
- Conducted routine audits on high-value merchandise ensuring accurate inventory counts which led to reduced shrinkage rates.
- Collaborated with other store detectives to establish a network of information sharing, resulting in an increased rate of apprehending shoplifters.
- Developed strong relationships with store management to foster a collaborative approach to loss prevention strategies.
- Reduced instances of shoplifting through effective communication with sales associates and staff members.
- Utilized CCTV systems effectively to monitor customer activity, identify suspicious behavior, and prevent potential thefts from occurring.
- Leveraged physical or verbal techniques to investigate suspicious activities and resolve concerns.
- Assisted in the apprehension of shoplifters, following proper protocol and reporting procedures.
- Prevented inventory loss by actively engaging with customers who appeared suspicious or displayed unusual behavior.
- Enhanced store security by conducting regular surveillance and monitoring activities.
- Utilized strong observational skills to identify and address potential security threats, contributing significantly to the overall safety and well-being of staff and customers.
- Investigated and apprehended shoplifters and other potential criminals in store to increase protection and apply safety measures.
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
- Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Completed full building and grounds patrols to spot and investigate concerns.
- Responded quickly to incidents and assessed active situations for security concerns.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Investigated suspicious activities and persons to maintain security of premises.
- Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.
Overnight Security Officer
Astor Crowne Plaza Hotels & Resorts
01.2018 - 01.2019
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Conducted thorough investigations into security incidents, documenting findings, and recommending appropriate actions.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Reported suspicious activities and persons to law enforcement.
- Responded quickly to incidents and assessed active situations for security concerns.
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Completed full building and grounds patrols to spot and investigate concerns.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Examined doors, windows and gates to verify security.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Investigated suspicious activities and persons to maintain security of premises.
- Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
- Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
- Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
- Leveraged physical or verbal techniques to investigate suspicious activities and resolve concerns.
Education
Associate of Science - Business Administration
Delgado Community College
New Orleans, LA12.2011
Skills
- Deescalating
- Operating surveillance equipment
- Screening individuals for weapons
- Use of restraint devices
- Effective verbal communication
- Effective written communication
- Strong interpersonal skills
- Organizational skills
- Multitasking
- Problem-solving skills
- Proficiency in Word
- Proficiency in Excel
- Proficiency in Access
- Proficiency in Power Point
- Proficiency in Outlook
- Trained in firearms
- Trained in batons
- Trained in pepper spray
- Trained in handcuffing
- Trained in active shooter scenarios
- Trained in basic life support CPR/AED
- De-escalation strategies
- First aid certified
- Report preparation
- Emergency response
- Public safety
- Body armor usage
- Report writing
- Guest relations
- Computer skills
- Search and seizure
- Surveillance monitoring
- De-escalation techniques
- Perimeter security
- Equipment inspection
- Non-lethal weapons
- Disturbance investigation
- Self-defense training
- Firearms proficiency
- Patrol procedures
- Safety control
- Alarm response
- Grounds patrols
- Facilities patrol
- Vehicle patrol
- Radio communication
- Tactical training
- Defensive strategies
- Honest and dependable
- Armed security guard certification
- Punctuality
- Team player
- CPR certified
- Professional demeanor
- Team leadership
- Customer service
- Keen observer
- Adaptable and flexible
- Security team coordination
Certification
- Cardiopulmonary Resuscitation (CPR) Certification - American Red Cross or American Heart Association.
- Automated External Defibrillator (AED) Use Certification - American Red Cross.
- Disaster Response and Crisis Intervention Certifications– American Red Cross, FEMA.
- National Incident Management System (NIMS) Introduction Course IS-700.b – Federal Emergency Management Agency (FEMA).
- Basic Life Support Certification (BLS)
- LA Driver's License
Timeline
Public Safety Officer
LCMC Health/University Medical Center
10.2022 - 10.2024
Armed Security Officer
Ochsner Health System
10.2021 - 07.2022
Armed Security Officer
Inner Parish Security Corporation
07.2020 - 10.2021
Store Detective & Security Officer
Metro One Loss Prevention Service Group (Guard Division), Inc.
10.2019 - 01.2020
Unarmed Security Officer
Allied Universal Security Services
08.2019 - 01.2021
Overnight Security Officer
Astor Crowne Plaza Hotels & Resorts
01.2018 - 01.2019
- Cardiopulmonary Resuscitation (CPR) Certification - American Red Cross or American Heart Association.
- Automated External Defibrillator (AED) Use Certification - American Red Cross.
- Disaster Response and Crisis Intervention Certifications– American Red Cross, FEMA.
- National Incident Management System (NIMS) Introduction Course IS-700.b – Federal Emergency Management Agency (FEMA).
- Basic Life Support Certification (BLS)
- LA Driver's License
Associate of Science - Business Administration
Delgado Community College
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