Geoffrey Jackson
Prairieville
Summary
Dynamic Parts Counter Person with a proven track record at Matt Bowers CDJR, excelling in parts ordering and customer service. Adept at resolving complex issues and negotiating competitive prices, I leverage strong technical knowledge and active listening skills to enhance customer satisfaction and drive sales growth. Committed to continuous improvement and professionalism.
Overview
20
20
years of professional experience
Work History
Parts Counter Person
Matt Bowers CDJR
Baton Rouge
06.2020 - Current
- Assisted customers with parts selection and ordering.
- Coordinated and executed daily parts deliveries to local businesses.
- Worked closely with vendors to ensure timely delivery of high-quality products at competitive prices.
- Provided excellent customer service by greeting customers upon arrival; offering assistance when needed; providing product knowledge when requested; addressing customer complaints in a professional manner.
- Provided technical advice regarding parts and accessories.
- Reviewed catalogs and computer databases to search and locate correct parts for customer vehicles according to make, model, and year.
- Received, examined and reshelved returned parts.
- Answered inquiries, resolved problems and finalized parts sales at counter and by telephone.
- Wrote and recorded orders for merchandise or entered orders into computers.
Parts Counter Sales Person
Salsbury's Dodge City
Baton Rouge
09.2014 - 06.2025
- Answered phone calls and emails from customers inquiring about parts availability.
- Negotiated and closed deals with minimal oversight.
- Communicated effectively with clientele to maintain customer satisfaction and loyalty.
- Communicated effectively with management on any issues or special requests from customers.
- Provided technical advice on installation procedures for various car parts upon request.
- Assisted customers with locating the correct part for their needs.
- Provided quotes to customers for requested parts.
- Inspected returned merchandise for damage; restocked shelves accordingly.
Parts Counter Person
Acura of Baton Rouge
Baton Rouge
03.2008 - 09.2014
- Provided technical advice regarding parts and accessories.
- Provided excellent customer service by greeting customers upon arrival; offering assistance when needed; providing product knowledge when requested; addressing customer complaints in a professional manner.
- Performed quality control inspections on parts and packaged parts for delivery or sale.
- Received, examined and reshelved returned parts.
- Answered inquiries, resolved problems and finalized parts sales at counter and by telephone.
- Kept sales and counter areas organized and clean to give positive first impression to visitors and customers.
- Responded promptly to customer inquiries via telephone, email, or chat applications.
- Received and stocked incoming merchandise, arranging items in correct locations.
Detail Associate
Salsbury's Dodge City
Baton Rouge
06.2006 - 03.2008
- Maintained a clean and organized work environment to ensure efficient operations.
- Applied waxes, sealants, and protective coatings to preserve paint and interior surfaces.
- Vacuumed vehicle interiors to remove loose dirt and debris.
- Washed wide range of vehicles each day.
Warehouse Worker
Salsbury's Dodge City
Baton Rouge
06.2005 - 06.2006
- Identified discrepancies between physical count and computer data.
- Staged and sorted multiple types of products for loading.
- Performed cycle counts to maintain accurate inventory records.
- Secured items in truck by strapping over protective padding.
- Placed bins, carts and containers in convenient locations to assist with loading efficiency.
- Tagged and wrote identifying information on containers, boxes and cargo.
Education
High School Diploma -
St. Michael The Archangel Catholic HIgh School
Baton Rouge, LA05-2007
Skills
- Parts ordering
- Inventory management
- Customer service
- Technical advice
- Catalog searching
- Parts delivery coordination
- Vendor relations
- Time management
- Problem solving
- Product knowledge
- Complaint resolution
- Professionalism
- Continuous improvement
- Active listening
- Price negotiation
- Delivery coordination
- Email communication
- Adaptability
- Warehousing Procedures
- Decision-making
- Multitasking
- Customer interaction
- Purchase orders
- Business ethics
- Clean driving record
- Replacement parts identification
Timeline
Parts Counter Person
Matt Bowers CDJR
06.2020 - Current
Parts Counter Sales Person
Salsbury's Dodge City
09.2014 - 06.2025
Parts Counter Person
Acura of Baton Rouge
03.2008 - 09.2014
Detail Associate
Salsbury's Dodge City
06.2006 - 03.2008
Warehouse Worker
Salsbury's Dodge City
06.2005 - 06.2006
High School Diploma -
St. Michael The Archangel Catholic HIgh School
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