Getsanely Ruiz
Houma
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
11
11
years of professional experience
Work History
Spanish Interpreter
Self-employeed
Houma, LA
01.2024 - Current
- Delivered exceptional customer service to both English-and Spanish-speaking clients through skillful written and verbal communication abilities.
- Facilitated clear communication between healthcare providers and patients, bridging language barriers for optimal care delivery.
- Strengthened relationships with clients by providing culturally sensitive interpretations that demonstrated respect and understanding.
- Contributed to increased client satisfaction by providing effective language support during important meetings.
Housekeeper
Paycor
Houma La
09.2024 - 10.2024
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
Engage Life Director
Sodalis Senior living
Kingwood, Tx
08.2022 - 01.2024
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization
- Established departmental performance goals and provided feedback for underperforming areas
- Monitored and coordinated workflows to optimize resources
- Drove business expansion by identifying new markets, conducting research, and developing targeted marketing campaigns
- Optimized staff performance by designing comprehensive training programs tailored to individual needs
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills
- Launched quality assurance practices for each phase of development
Housekeeping
Atria Senior Living
Kingwood, tx
08.2022 - 10.2022
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively
- Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly
- Used chemicals by following safety protocols and procedures to avoid burns and injuries
- Changed bed linens and collected soiled linens for cleaning
- Maintained a spotless environment for guests through diligent daily housekeeping tasks
- Polished fixtures to achieve professional shine and appearance
- Contributed to property upkeep by proactively identifying and reporting maintenance needs to management
- Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings
- Maximized efficiency of housekeeping operations through effective communication with team members and supervisors
Screener
Harris Health System
Houston, Tx
03.2020 - 10.2021
- Provided timely feedback to applicants regarding their application status, maintaining strong employer branding and positive candidate relations
- Developed training materials for new screeners on best practices, improving overall team efficiency and consistency in evaluation methods
- Managed team of trained employees to distinguish Covid-19 symptoms, from patients with appointments
- Directed passengers navigating screening process, providing additional support to individuals exhibiting difficulties
EVS Housekeeping
Crothall Healthcare
Houston, Tx
03.2019 - 12.2020
- Maintained optimal supply levels to meet daily and special cleaning needs
- Reduced cross-contamination risks by properly disposing of hazardous waste materials according to facility guidelines
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items
- Responded immediately to calls from personnel to clean up spills and wet floors
- Interacted with hospital staff, patients, and families to demonstrate good customer service techniques
- Maintained open lines of communication with supervisors and colleagues, fostering teamwork and ensuring efficient department operations
Customer Service Cashier
Academy Sports and Outdoors
Sugarland, Tx
07.2014 - 03.2015
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed
- Helped customers navigate applications and in-store technology to deliver best-in-class experiences
- Resolved customer complaints and maintained clean and tidy checkout area
- Processed refunds and exchanges in accordance with company policy
- Worked with floor team and managers to meet wide range of customer needs
- Arranged and replenished service desk displays and merchandise racks to maintain appearance of store
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors
- Used POS system to enter orders, process payments and issue receipts
Education
High School -
Spring High School
Skills
- Bilingual
- Corporate Communications
- Process Improvements
- Facilities Management
- Staff Management
- Effective leader
- Business marketing
- Strategic Planning
Languages
Spanish
Native or Bilingual
Timeline
Housekeeper
Paycor
09.2024 - 10.2024
Spanish Interpreter
Self-employeed
01.2024 - Current
Engage Life Director
Sodalis Senior living
08.2022 - 01.2024
Housekeeping
Atria Senior Living
08.2022 - 10.2022
Screener
Harris Health System
03.2020 - 10.2021
EVS Housekeeping
Crothall Healthcare
03.2019 - 12.2020
Customer Service Cashier
Academy Sports and Outdoors
07.2014 - 03.2015
High School -
Spring High School