Gillian Sanchez
Abita Springs
Summary
Exhibiting a deep understanding of standard psychological assessment instruments for personality and intellectual functions, passionate and reliable psychology student adept at helping create and apply treatment plans to meet individual client needs. Committed to evidence-based care, thoroughly analyze relevant characteristics to deliver effective treatment. Empathetic communicator skilled at helping clients comprehend the purpose of their treatment. Recognized for organizational abilities and dependability, adeptly managing multiple priorities with a positive approach. Willing to take on additional responsibilities to support team objectives. Possessing a strong work ethic and a drive to make a difference, eagerly seeking an entry-level Behavioral Health Technician position to contribute to team success.
Overview
5
5
years of professional experience
Work History
Server
Outback Steakhouse
03.2024 - Current
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Served food and beverages promptly with focused attention to customer needs.
Physical Therapy Technician
Renew Physical Therapy
05.2023 - 05.2024
- Taught patients their exercises
- Cleaned tables, equipment and clinic
- Kept track of patients exercises, done and needing to complete
- Placing patients on modalities
- Monitored patient's safety and response to exercise intensity to discuss with therapist or assistant.
- Inventoried supplies and ordered more for office and patient rooms.
- Collaborated with physical therapist in creating patient treatment plans and specific home exercise programs.
- Maintained cleanliness and sanitation of clinic or treatment environment.
- Communicated with physicians to provide updates on patient care.
- Facilitated patient and family education and training on assistive device and adaptive equipment uses.
- Followed all HIPAA rules and regulations regarding patient confidentiality.
- Performed therapeutic massage, hot-cold packs placement, or electrical stimulation under direction of physical therapist.
Front Desk Associate
Massage Envy
05.2022 - 03.2023
- Maintained cleanliness and organization of front desk area
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention
- Answered multi-line phone system to respond to inquiries
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process
- Used internal software to process appointments, check-ins and check-outs
- Oversaw fast-paced front desk operations and guests' needs at busy facility
- Asked customers questions to meet special requests
- Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate
- Collaborated with team members to handle guest requirements from check-in through check-out
- Categorized and cleaned laundry accordingly between clients to ensure cleanliness for clients and staff
- Folded and stored away clean laundry for future access
- Confirmed appointments, communicated with clients and updated client records
- Documented client requests, complaints, and important information massage therapists may need to know about client
Restaurant Hostess
The Chimes of Covington
06.2020 - 08.2020
- Greeted guests and sat customers at tables or in waiting areas
- Supported serving staff food runners and bussers to keep dining room presentable and ready for guests
- Escorted guests to the sitting area, furnished menus and highlighted daily specials
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions
- Helped restaurant staff set up small and large events to coordinate smooth execution
- Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to facilitate operations
- Arranged place settings with tablecloths, napkins and tableware to prepare for incoming guests
- Schedules reservations and notifies servers and managers of large groups to prepare seating in advance
Education
Bachelor of Arts - Psychology
Southeastern Louisiana University
Hammond, LA12-2025
Bachelor of Science - Exercise Science
Northwestern State University of Louisiana
Natchitoches, LA12-2025
High School Diploma -
Fontainebleau High School
Mandeville, LA05.2021
Skills
- Effective Listening
- Effective planning
- Hospitality services
- Multitasking
- Clear communicator
- Ethical Practices
- Professionalism
- Independent judgement
- Dedicated Worker
- Mental health awareness
Timeline
Server
Outback Steakhouse
03.2024 - Current
Physical Therapy Technician
Renew Physical Therapy
05.2023 - 05.2024
Front Desk Associate
Massage Envy
05.2022 - 03.2023
Restaurant Hostess
The Chimes of Covington
06.2020 - 08.2020
Bachelor of Arts - Psychology
Southeastern Louisiana University
Bachelor of Science - Exercise Science
Northwestern State University of Louisiana
High School Diploma -
Fontainebleau High School
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