Gina Scharwarth
Lacombe
Summary
Dynamic Patient Access Representative with a proven track record at Ochsner Medical Center, excelling in HIPAA compliance and customer service. Demonstrated flexibility in adapting to healthcare changes and proficiency in EPIC, ensuring quality patient care. Skilled in insurance verification and problem-solving, effectively enhancing patient satisfaction and operational efficiency.
Overview
34
34
years of professional experience
Work History
Patient Access Representative
Ochsner Medical Center
05.1990 - 05.2024
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable
- Experience in ICD 10/CPT Coding
- Proficient in EPIC
Education
Coding
UNO
New Orleans, LA02.1991
Skills
- Customer service
- Insurance verification
- HIPAA compliance
- Patient registration
- Appointment scheduling
- Medical terminology
- Phone and email etiquette
- Healthcare systems navigation
- Problem-solving
- EMR
- Insurance billing
Timeline
Patient Access Representative
Ochsner Medical Center
05.1990 - 05.2024
Coding
UNO
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