Ginger Jones
Crowley
Summary
Accomplished Service Advisor at Sterling Automotive Group, adept in customer service and warranty claims process management. Demonstrated excellence in fostering customer loyalty, achieving sales targets, and enhancing operational efficiency. Skilled in multitasking and maintaining high standards of service delivery, contributing to significant improvements in customer satisfaction and repeat business.
Overview
18
18
years of professional experience
Work History
Service Advisor
Sterling Automotive Group
07.2024 - Current
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
- Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
- Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
- Enhanced customer satisfaction by providing timely and accurate service recommendations.
- Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns.
Office Assistant
Sterling Automotive Group
09.2018 - 07.2024
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
- Itemized invoices, collecting and distributing payments
Secretary
Geez Carpentry
09.2006 - 06.2017
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
Education
No Degree - Phlebotomy
Unitech Training Academy
Lafayette, LA05-2023
GED -
SLCC
Crowley, LA03-2018
Skills
- Customer service
- Computer skills
- Multitasking and organization
- Strong work ethic
- Warranty claims process management
- Excellent communication
- Team player mentality
- Bill preparation
- Handling customer complaints
- Complaint resolution
- Price quoting
- Service scheduling
Timeline
Service Advisor
Sterling Automotive Group
07.2024 - Current
Office Assistant
Sterling Automotive Group
09.2018 - 07.2024
Secretary
Geez Carpentry
09.2006 - 06.2017
No Degree - Phlebotomy
Unitech Training Academy
GED -
SLCC
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