Gisela Odelia Onggowinarso
Business Manager
Surabaya
Summary
Dynamic Business Manager with a proven track record at PT Grainsly Sehat Enak, excelling in strategic planning and relationship building. Expert in operational oversight, I successfully increased market share and enhanced brand visibility through innovative marketing strategies. Adept at team leadership, I foster a collaborative environment that drives performance and customer satisfaction.
Overview
9
9
years of professional experience
1
1
Language
Work History
Business Manager
PT Grainsly Sehat Enak
07.2024 - Current
- Identify and pursue new business opportunities to increase revenue and market share.
- Develop strategic plans for market expansion, including new location openings and partnership development.
- Build and maintain strong relationships with customers, vendors, and industry partners.
- Conduct market research and competitor analysis to stay aligned with industry trends and customer preferences.
- Propose and implement promotional activities and marketing strategies to enhance brand visibility.
- Prepare business proposals and presentations for potential clients and stakeholders.
- Oversee the operations of multiple outlets within the assigned area to ensure adherence to company standards and policies.
- Lead,train, and motivate staff to deliver excellent customer service.
- Ensure all outlets comply with health, safety, and sanitation standards.
- Monitor financial performance, including budgeting, cost control, and profitability analysis.
- Implement operational procedures and quality control measures to maintain consistency across locations.
- Handle escalated customer issues and ensure prompt resolution.
- Recruit, train, and develop area managers and operational staff.
- Conduct regular performance reviews and set KPI targets to ensure team productivity.
- Foster a positive work environment conducive to teamwork and professional development.
- Prepare regular reports on sales, operations, and market trends for senior management.
- Analyze key performance indicators to identify areas for improvement and growth opportunities.
- Implement corrective measures based on data insights.
Executive Assistant to the Chief Executive Officer
Gentem Indonesia Lifelong Learning Group
01.2024 - 05.2024
- Assist the CEO with scheduling meetings, appointments, and travel arrangements, including family trips.
- Prepare agendas, reports, and presentation materials for meetings.
- Manage correspondence and communication on behalf of the CEO.
- Coordinate family travel itineraries, accommodations, and related arrangements.
- Oversee household staff and oversee household expenses and vendors.
- Ensure all personal commitments and errands are handled efficiently.
- Support the planning and execution of opening new branches of new center.
- Coordinate with the real estate, legal, and construction teams involved in new branch setup.
- Maintain confidential files and records related to both personal and business matters.
- Prepare and review contracts, agreements, and other legal documents related to business expansion.
- Ensure compliance with local regulations and company policies.
- Act as a liaison between the CEO and internal/external stakeholders.
- Assist in special projects as assigned by the CEO.
Personal Assistant to Board of Director
PT Whizzup Digital Indonesia
02.2023 - 12.2023
- Assist with scheduling and organizing family appointments, activities, and special occasions.
- Coordinate household staff, vendors, and service providers.
- Oversee household needs, including maintenance, shopping, and personal errands.
- Support in managing family-related travel plans and events.
- Liaise with management, booking agents, and publicists.
-Handle correspondence, inquiries, and follow-ups related to the BOD career and business matters.
-Assist in preparing contracts, documents, and agreements.
-Prepare event materials, presentation notes, or any required documentation. - Ensure smooth logistics and protocol adherence during events.
- Handle personal tasks such as errands, appointments, and day-to-day activities.
- Manage expenses, payments, and budgeting related to personal and household needs.
- Maintain confidentiality and discretion at all times.
- Conduct research related to career opportunities, travel, or personal interests.
- Support in social media management or publicity activities if required.
- Be flexible to work irregular hours, including evenings and weekends, depending on event schedules.
Executive Assistant to the Chairwoman
PT Paramount Enterprise International
10.2022 - 01.2023
- Coordinate, plan, and facilitate all overseas and domestic travel arrangements, including flights, visas, accommodations, transportation, and itineraries.
- Handled confidential and sensitive information with discretion and tact.
- Prepare detailed travel agendas and ensure timely updates.
- Handle travel documentation and compliance with relevant regulations.
- Liaise with travel agencies, hotels, and other service providers.
- Manage the Chairwoman’s complex calendar, including appointments, meetings, conferences, and personal engagements.
- Prioritize and ensure timely punctuality for all commitments.
- Schedule and coordinate meetings with internal and external stakeholders.
- Prepare necessary materials, briefings, and presentations.
- Ensure smooth event logistics and protocol adherence.
- Take detailed notes and follow-up on action items post-events.
- Act as the primary point of contact between the Chairwoman and VIPs, partners, clients, and other stakeholders.
- Handle phone calls, emails, and messages with professionalism.
- Draft, review, and send correspondence on her behalf.
- Manage documents, files, and reports in an organized manner.
- Assist with expense reporting and budget management.
- Handle confidential and sensitive information discreetly.
- Conduct research and prepare briefs or reports as needed.
- Support the Chairwoman in personal tasks and errands when required.
- Stay updated on relevant industry, social, and political events.
Executive Assistant to BOD
PT Artax Indonesia Mandiri
01.2021 - 09.2022
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Provide administrative assistance mainly to the CEO and other company partners as required or as requested including correspondences, typing, information research, filing and taking telephone messages. Drafts memos/letters as appropriate.
- Performs office tasks including maintaining records, ordering supplies, and shopping for snacks for the office.
- Performs make invoice monthly, renewal agreement to Client and follow up and make Tax Invoice.
- Performs maintenance of good relationship with the Client and arranges a gift for the Client.
- Schedule and perform word processing activities; format, revise and print out final copies of complex documents for the employees.
- Functioning as team leader for administrative support team, responsibilities included, included planning monthly team meetings (scheduling and agenda development)
- Maintain the CEO and other partners calendar.
- Coordinate all travel arrangements for the company; research and make flight, hotel and rental car reservations in accordance with company policies and to obtain most efficient travel.
- Create travel itinerary and schedules in accordance with authorized travel requests.
- Maintain company files, soft and hard copy alike.
- Performs duties in receptionist's absence.
- Performs other administrative or office duties as required or as assigned.
Purchasing Supervisor
PT Indonesia Royal Resources
05.2016 - 12.2020
- Improved procurement efficiency by streamlining the purchasing process and implementing cost-saving measures.
- Increased accuracy of purchase orders by implementing a strict review process before submission.
- Established, supervised and continuously improved import process flows in conformance with rules, procedures, and company policy.
- Responded to customs, customer and internal requests and notices about classification, duty rates and documentation requirements to support import regulations.
- Centralized purchase for all group company members
- Learn diversification background company and import policy
- Dealing with the supplier to provide raw materials, and sub-materials to support production
- Looking for a new supplier with good quality and good price
- Booking vessel to an agent and handle customs clearance at the port then make sure the goods arrive safely in our warehouse
- Prepare payment process to finance department and make sure the supplier receives
- Make sure the goods arrive before the due date
- Maintenance of good relations with overseas and local suppliers
Education
Bachelor of Economy - Hospitality Management
Petra Christian University
Surabaya, Indonesia 04.2001 -
Skills
Customer service
Strategic planning
Team building and leadership
Decision-making
Multitasking
Operational oversight
Relationship building
Analytical skills
Timeline
Business Manager
PT Grainsly Sehat Enak
07.2024 - Current
Executive Assistant to the Chief Executive Officer
Gentem Indonesia Lifelong Learning Group
01.2024 - 05.2024
Personal Assistant to Board of Director
PT Whizzup Digital Indonesia
02.2023 - 12.2023
Executive Assistant to the Chairwoman
PT Paramount Enterprise International
10.2022 - 01.2023
Executive Assistant to BOD
PT Artax Indonesia Mandiri
01.2021 - 09.2022
Purchasing Supervisor
PT Indonesia Royal Resources
05.2016 - 12.2020
Bachelor of Economy - Hospitality Management
Petra Christian University
04.2001 -