Summary
Overview
Work History
Education
Skills
Timeline
Generic
Gisela Odelia Onggowinarso

Gisela Odelia Onggowinarso

Business Manager
Surabaya

Summary

Dynamic Business Manager with a proven track record at PT Grainsly Sehat Enak, excelling in strategic planning and relationship building. Expert in operational oversight, I successfully increased market share and enhanced brand visibility through innovative marketing strategies. Adept at team leadership, I foster a collaborative environment that drives performance and customer satisfaction.

Overview

9
9
years of professional experience
1
1
Language

Work History

Business Manager

PT Grainsly Sehat Enak
07.2024 - Current
  • Identify and pursue new business opportunities to increase revenue and market share.
  • Develop strategic plans for market expansion, including new location openings and partnership development.
  • Build and maintain strong relationships with customers, vendors, and industry partners.
  • Conduct market research and competitor analysis to stay aligned with industry trends and customer preferences.
  • Propose and implement promotional activities and marketing strategies to enhance brand visibility.
  • Prepare business proposals and presentations for potential clients and stakeholders.
  • Oversee the operations of multiple outlets within the assigned area to ensure adherence to company standards and policies.
  • Lead,train, and motivate staff to deliver excellent customer service.
  • Ensure all outlets comply with health, safety, and sanitation standards.
  • Monitor financial performance, including budgeting, cost control, and profitability analysis.
  • Implement operational procedures and quality control measures to maintain consistency across locations.
  • Handle escalated customer issues and ensure prompt resolution.
  • Recruit, train, and develop area managers and operational staff.
  • Conduct regular performance reviews and set KPI targets to ensure team productivity.
  • Foster a positive work environment conducive to teamwork and professional development.
  • Prepare regular reports on sales, operations, and market trends for senior management.
  • Analyze key performance indicators to identify areas for improvement and growth opportunities.
  • Implement corrective measures based on data insights.


Executive Assistant to the Chief Executive Officer

Gentem Indonesia Lifelong Learning Group
01.2024 - 05.2024
  • Assist the CEO with scheduling meetings, appointments, and travel arrangements, including family trips.
  • Prepare agendas, reports, and presentation materials for meetings.
  • Manage correspondence and communication on behalf of the CEO.
  • Coordinate family travel itineraries, accommodations, and related arrangements.
  • Oversee household staff and oversee household expenses and vendors.
  • Ensure all personal commitments and errands are handled efficiently.
  • Support the planning and execution of opening new branches of new center.
  • Coordinate with the real estate, legal, and construction teams involved in new branch setup.
  • Maintain confidential files and records related to both personal and business matters.
  • Prepare and review contracts, agreements, and other legal documents related to business expansion.
  • Ensure compliance with local regulations and company policies.
  • Act as a liaison between the CEO and internal/external stakeholders.
  • Assist in special projects as assigned by the CEO.

Personal Assistant to Board of Director

PT Whizzup Digital Indonesia
02.2023 - 12.2023
  • Assist with scheduling and organizing family appointments, activities, and special occasions.
  • Coordinate household staff, vendors, and service providers.
  • Oversee household needs, including maintenance, shopping, and personal errands.
  • Support in managing family-related travel plans and events.
  • Liaise with management, booking agents, and publicists.
    -Handle correspondence, inquiries, and follow-ups related to the BOD career and business matters.
    -Assist in preparing contracts, documents, and agreements.
    -Prepare event materials, presentation notes, or any required documentation.
  • Ensure smooth logistics and protocol adherence during events.
  • Handle personal tasks such as errands, appointments, and day-to-day activities.
  • Manage expenses, payments, and budgeting related to personal and household needs.
  • Maintain confidentiality and discretion at all times.
  • Conduct research related to career opportunities, travel, or personal interests.
  • Support in social media management or publicity activities if required.
  • Be flexible to work irregular hours, including evenings and weekends, depending on event schedules.

Executive Assistant to the Chairwoman

PT Paramount Enterprise International
10.2022 - 01.2023
  • Coordinate, plan, and facilitate all overseas and domestic travel arrangements, including flights, visas, accommodations, transportation, and itineraries.
  • Handled confidential and sensitive information with discretion and tact.
  • Prepare detailed travel agendas and ensure timely updates.
  • Handle travel documentation and compliance with relevant regulations.
  • Liaise with travel agencies, hotels, and other service providers.
  • Manage the Chairwoman’s complex calendar, including appointments, meetings, conferences, and personal engagements.
  • Prioritize and ensure timely punctuality for all commitments.
  • Schedule and coordinate meetings with internal and external stakeholders.
  • Prepare necessary materials, briefings, and presentations.
  • Ensure smooth event logistics and protocol adherence.
  • Take detailed notes and follow-up on action items post-events.
  • Act as the primary point of contact between the Chairwoman and VIPs, partners, clients, and other stakeholders.
  • Handle phone calls, emails, and messages with professionalism.
  • Draft, review, and send correspondence on her behalf.
  • Manage documents, files, and reports in an organized manner.
  • Assist with expense reporting and budget management.
  • Handle confidential and sensitive information discreetly.
  • Conduct research and prepare briefs or reports as needed.
  • Support the Chairwoman in personal tasks and errands when required.
  • Stay updated on relevant industry, social, and political events.

Executive Assistant to BOD

PT Artax Indonesia Mandiri
01.2021 - 09.2022
  • Handled confidential and sensitive information with discretion and tact.
  • Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
  • Provide administrative assistance mainly to the CEO and other company partners as required or as requested including correspondences, typing, information research, filing and taking telephone messages. Drafts memos/letters as appropriate.
  • Performs office tasks including maintaining records, ordering supplies, and shopping for snacks for the office.
  • Performs make invoice monthly, renewal agreement to Client and follow up and make Tax Invoice.
  • Performs maintenance of good relationship with the Client and arranges a gift for the Client.
  • Schedule and perform word processing activities; format, revise and print out final copies of complex documents for the employees.
  • Functioning as team leader for administrative support team, responsibilities included, included planning monthly team meetings (scheduling and agenda development)
  • Maintain the CEO and other partners calendar.
  • Coordinate all travel arrangements for the company; research and make flight, hotel and rental car reservations in accordance with company policies and to obtain most efficient travel.
  • Create travel itinerary and schedules in accordance with authorized travel requests.
  • Maintain company files, soft and hard copy alike.
  • Performs duties in receptionist's absence.
  • Performs other administrative or office duties as required or as assigned.

Purchasing Supervisor

PT Indonesia Royal Resources
05.2016 - 12.2020
  • Improved procurement efficiency by streamlining the purchasing process and implementing cost-saving measures.
  • Increased accuracy of purchase orders by implementing a strict review process before submission.
  • Established, supervised and continuously improved import process flows in conformance with rules, procedures, and company policy.
  • Responded to customs, customer and internal requests and notices about classification, duty rates and documentation requirements to support import regulations.
  • Centralized purchase for all group company members
  • Learn diversification background company and import policy
  • Dealing with the supplier to provide raw materials, and sub-materials to support production
  • Looking for a new supplier with good quality and good price
  • Booking vessel to an agent and handle customs clearance at the port then make sure the goods arrive safely in our warehouse
  • Prepare payment process to finance department and make sure the supplier receives
  • Make sure the goods arrive before the due date
  • Maintenance of good relations with overseas and local suppliers

Education

Bachelor of Economy - Hospitality Management

Petra Christian University
Surabaya, Indonesia
04.2001 -

Skills

Customer service

Strategic planning

Team building and leadership

Decision-making

Multitasking

Operational oversight

Relationship building

Analytical skills

Timeline

Business Manager

PT Grainsly Sehat Enak
07.2024 - Current

Executive Assistant to the Chief Executive Officer

Gentem Indonesia Lifelong Learning Group
01.2024 - 05.2024

Personal Assistant to Board of Director

PT Whizzup Digital Indonesia
02.2023 - 12.2023

Executive Assistant to the Chairwoman

PT Paramount Enterprise International
10.2022 - 01.2023

Executive Assistant to BOD

PT Artax Indonesia Mandiri
01.2021 - 09.2022

Purchasing Supervisor

PT Indonesia Royal Resources
05.2016 - 12.2020

Bachelor of Economy - Hospitality Management

Petra Christian University
04.2001 -

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Gisela Odelia OnggowinarsoBusiness Manager