Gladys FRANCOIS
New Orleans
Summary
Dynamic, customer-focused professional passionate about delivering exceptional service and fostering positive client relationships. Strong interpersonal skills and a proven ability to effectively address customer concerns, ensuring satisfaction at every interaction. Committed to enhancing customer experiences and driving positive outcomes through proactive problem-solving and tailored solutions. Eager to contribute to a team that values excellence in service delivery and continuous improvement.
Overview
28
28
years of professional experience
1
1
Certification
Work History
To Go Coordinator
Waffle House
12.2025 - Current
- Operated and managed the grill station, preparing a high volume of breakfast and short-order items according to customer specifications and safety standards.
- Ensured efficient food preparation and order flow in a fast-paced, high-stress restaurant environment.
- Maintained strict adherence to all food safety, sanitation, and temperature control regulations.
- Coordinated with serving staff to ensure accurate and timely delivery of orders, maximizing customer satisfaction.
Security Officer
Treasure Chest Casino
05.2024 - 11.2025
- Enforced access control measures in accordance with established procedures.
- Provided escorts for visitors as needed throughout the facility.
- Adhered to daily patrol schedules to support consistent security presence throughout property.
Parking Lot Attendant
Premier parking
09.2023 - 11.2023
- Inputting customers vehicle information, and given customer service to customers about the parking lot
- Managed parking and traffic control to facilitate vehicle flow in the assigned area.
- Cleaned the parking lot regularly by removing trash and cleaning up spills.
Production Worker
TLC
04.2022 - 04.2023
- Sorting out laundry on assembled belt
- Sorted product components on work tables to maintain maximum organization and productivity.
- Followed safety protocols while operating machines and equipment.
- Analyzed work orders to determine materials needed for each production batch.
Online Shopper
Walmart
10.2021 - 03.2022
- Staging, prepping and dispensing customers order for pickup and delivery
- Maintained records of all transactions conducted on the website.
- Secured and stored items until customer pickup.
- Managed inventory levels to ensure timely delivery of items to customers.
Cashier
HMSHost
04.2021 - 06.2021
- As a cashier at HMS host I was responsible for serving the customers by taking orders and doing transaction via credit card or cash
- I also did inventory to stock our coolers
- Throughout the day I clean tables and swept and mop floors
Aircraft Cleaner
Envoy Air
05.2020 - 08.2020
- Cleaned aircraft galleys, bathrooms, cockpits, passenger seats and vacuumed interior floors
- Communicated with customers and staff to address questions and concerns
Lead Cashier
Circle K
09.2015 - 12.2018
- Performed cash handling and cash register functions in an accurate consistent manner
- Actively utilized suggestive selling techniques to customers during checkout
Mail Specialist/ Teller
PNC Bank
04.2014 - 07.2015
- Deliver and pick up interoffice mail, faxes, and packages to each department
- Sort and process outgoing mail courtier service overnight and metered mail
- Processing all incoming and outgoing correspondence and package
- Cash Handling
Customer Service
FedEx Office
03.2008 - 08.2010
- Assisted and greeted customers for printing, copy and shipping needs
- Performed cash handling service to complete a sale
- Recommended additional products to customers through ongoing interactions
- Completed contracts forms, prepared change of address records, or discontinuance following all FedEx Office rules and regulations
Mail Clerk
U.S Postal Service
09.1997 - 08.2008
- Responsible for postal metering of incoming mail to ensure correct postage and handling
- Sorted incoming and outgoing mail by hand or by operating a10 key punch mail-sorting scanning devices
- Weighed letters, parcels to computer destination, and affix correct postage
- Met all deadlines as established by the U.S
- Postal Service Department
Education
Associate of Science - Business Management Administrator
Southern New Hampshire University
Hooksett, NH05.2025
High school diploma - undefined
Marion Abramson high school
New Orleans, LA05.1991
Skills
- Staff Training
- Accounts Receivable
- Cash management
- Customer service
- Customer Liaison
- Stocking/Inventory Management
- Host/hostess experience
- Team Player
- 10 Key Data Entry
- Problem Solving
- Customer Support
- Sales
- Hospitality
- Guest services
- Restaurant experience
- Cash register
- Assembly
- Clerical experience
- Banking
- Cleaning Experience
- Identification verification
Certification
- Driver’s License
- April2022 to March2028
Timeline
To Go Coordinator
Waffle House
12.2025 - Current
Security Officer
Treasure Chest Casino
05.2024 - 11.2025
Parking Lot Attendant
Premier parking
09.2023 - 11.2023
Production Worker
TLC
04.2022 - 04.2023
Online Shopper
Walmart
10.2021 - 03.2022
Cashier
HMSHost
04.2021 - 06.2021
Aircraft Cleaner
Envoy Air
05.2020 - 08.2020
Lead Cashier
Circle K
09.2015 - 12.2018
Mail Specialist/ Teller
PNC Bank
04.2014 - 07.2015
Customer Service
FedEx Office
03.2008 - 08.2010
Mail Clerk
U.S Postal Service
09.1997 - 08.2008
High school diploma - undefined
Marion Abramson high school
Associate of Science - Business Management Administrator
Southern New Hampshire University